ER Case Management Specialist

Barclays; Chennai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Barclays in Chennai/Pune is seeking an ER Case Management Specialist to support UK-facing case management. You will provide specialist advice and coaching to People Leaders on disciplinary, capability, and grievance matters, with a focus on accurate documentation and risk assessment. This role requires UK shift hours and a strong grasp of employee relations across regions. Barclays values of Respect, Integrity, Service, Excellence and Stewardship guide everyday work.

Qualifications

• Practical ER Case management experience advising Line Managers on ER Cases.
• Experience managing HR/ER matters across UK would be an added advantage.
• Strong understanding of Employee Relations case management concepts.

Responsibilities

• Provision of ER advice on a range of topics, including reviewing and drafting documentation, advising on process and potential employment/legal risk.
• Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on completion of these.
• ER policies and procedures development, implementation, and maintenance in line with laws and business strategy.
• Production and deployment of ER training with focus on prevention.
• Delivery of ER metrics and sharing insights with stakeholders on trends.

Skills

ER Case management

Stakeholder management

Communication

Analytical skills

Excel

Education

Bachelor’s degree

Job description

Join us as an “ER Case Management Specialist”, where you will support ER Case Management activities across UK as a part of the ER Case Management Global Support team based in India. You will provide specialist case management advice and coaching to People Leaders across UK on a variety of topics and drive the resolution of Disciplinary, Capability & Grievance cases, with managers

To be successful as an “ER Case Management Specialist”

Required Skills

• Practical ER Case management experience gained in an HR/ER function advising Line Managers on a day-to-day basis on ER Cases in a commercial and pragmatic way.
• Prior experience of practical ER case management or advisory on complex matters for a medium to large blue chip organisation. Experience managing HR/ER matters across UK would be an added advantage.
• Possess an understanding of issues affecting Employee Relations case management internally.
• Influencing and stakeholder management skills.
• Strong verbal and written communication skills.

Additional Skills:

• Experience of working in a highly matrixed organisation.
• Solid appreciation of the importance of recognising cultural and geographic sensitivities.
• Excellent analytical and data skills, including intermediate use of Excel.
• Using effective communication skills to ensure customers understand our message and the actions / recommendations that should be followed to resolve an issue.
• Ability to influence stakeholders.
• Logical decision-making, effective listening, clarity of thought and utmost professionalism.

Basic/ Essential Qualifications:

• Bachelor’s degree

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based out of Chennai/Pune.

The role holder will work in a UK shift of 12:30-9:30 PM.

Purpose of the role

To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required.

Accountabilities

• Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters.
• Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required.
• Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy.
• Production and deployment of ER training in coordination with our control partners with a focus on prevention.
• Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends.

Analyst Expectations

• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.