Manager – Employee Relations (ER)

Ample Technologies Pvt Ltd; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ample Technologies Pvt Ltd is seeking an experienced Employee Relations leader to manage grievances, ER cases, and related HR operations across multiple locations in Bengaluru. You will oversee investigations, case closure, template documentation, and confidentiality with strong stakeholder coordination.

Key responsibilities include handling critical incidents, suspensions, terminations, and involuntary separations, while ensuring compliance with laws and internal policies.

Qualifications

• 7–10 years of relevant HR experience with extensive hands-on Employee Relations exposure.
• Experience handling grievances, disciplinary processes, misconduct cases, and sensitive matters.
• Strong ability to draft and manage HR/ER letters and case documentation.
• Working knowledge of applicable employment laws and internal HR policy frameworks.

Responsibilities

• Manage employee grievances and ER cases with fact-finding, case tracking, stakeholder coordination, and closure.
• Oversee critical incidents and disciplinary matters with investigations, evidence, and appropriate actions.
• Coordinate end-to-end suspension, termination, and involuntary separation processes with required approvals and communications.
• Partner with HR leadership and Legal to ensure ER processes comply with laws and internal policies.
• Prepare ER MIS and implement standard workflows, templates, and documentation protocols.

Skills

Employee Relations

HR Operations

Stakeholder management

Analytical skills

Excel/MIS

Education

BA/MA in HR or related field

Tools

HRMS/HR Tech

Job description

Employee Grievances & ER Case Management

• Manage employee grievances and ER cases, including fact-finding, case tracking, stakeholder coordination, and closure.
• Maintain confidential case records covering case status, ownership, ageing, actions, escalation, and closure.
• Identify recurring grievance themes and provide insights to HR leadership for preventive interventions.

Critical Incidents & Disciplinary Matters

• Manage critical employee incidents involving conduct, behavioural, workplace, and other sensitive matters.
• Coordinate investigations, statements, evidence, and disciplinary actions arising from misconduct, policy violations, and Code of Conduct breaches.
• Ensure cases are handled consistently in line with approved policies and established processes, in consultation with HR leadership and Legal where required.

Suspension, Termination & Involuntary Separation

• Manage end-to-end HR Operations processes for suspension, termination, and involuntary separation cases.
• Coordinate required approvals, employee communications, separation documentation, and stakeholder actions with HRBP, Business, Legal, Payroll, IT, and other teams.
• Track cases through final resolution and ensure appropriate records are maintained.
• Own ER documentation and the central repository for sensitive employee case records.
• Draft, coordinate, and maintain ER/statutory letters including show-cause notices, warning/disciplinary letters, suspension letters, termination letters, and involuntary separation documentation.
• Ensure approved templates, version control, confidentiality, data accuracy, and audit readiness of ER records.

Policy, Compliance & Stakeholder Management

• Partner with HR leadership and Legal to ensure ER processes align with applicable employment laws, statutory requirements, and internal policies.
• Support review of the Code of Conduct and disciplinary/ER processes and recommend improvements based on case trends.
• Collaborate with HR Operations, HRBPs, Business, Legal, Payroll/Finance, IT/Admin/Security, and other stakeholders to ensure timely resolution of cases.

Reporting & Process Improvement

• Prepare ER MIS covering grievances, critical incidents, disciplinary cases, suspension, termination/involuntary separation, ageing, and pending actions.
• Highlight high-risk, overdue, or recurring cases and provide actionable insights to HR leadership.
• Strengthen ER case management through standard workflows, checklists, templates, documentation protocols, and HRMS/HR Tech enablement.
• Strong hands-on experience in Employee Relations and HR Operations.
• Experience in grievance handling, disciplinary processes, misconduct cases, and sensitive employee matters.
• Hands-on experience in suspension, termination, and involuntary separation processes.
• Strong experience in drafting and managing HR/ER letters and case documentation.
• Working knowledge of applicable employment/labour laws and internal HR policy frameworks.
• Strong stakeholder management, communication, judgement, confidentiality, and conflict-handling skills.
• High attention to detail with strong documentation and case follow-through discipline.
• Good analytical and reporting skills with working knowledge of Excel/MIS; HRMS/HR Tech experience is an advantage.
• Open to Travel to manage ER Cases, if needed, for investigation purposes.

Requirements

Preferred Qualifications

• Graduate/Postgraduate in Human Resources, Business Administration, Labour Relations, or a related field.
• 7–10 years of relevant HR experience with significant hands-on Employee Relations exposure.
• Candidates from retail, technology, consumer, or other high-volume/multi-location workforce environments will be preferred.

Success Metrics

• Timely and effective closure of employee grievance and ER cases.
• Accuracy, completeness, confidentiality, and audit readiness of ER letters and case documentation.
• Timely and compliant execution of suspension, termination, and involuntary separation processes.
• Reduction in pending/ageing ER cases and quality of ER MIS and management reporting.
• Consistent application of ER processes and continuous improvement in ER governance and efficiency.