HR Assoc

Houghton Mifflin Harcourt; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

Houghton Mifflin Harcourt (HMH) is a learning technology company delivering connected solutions to improve student outcomes. The HR Associate provides Tier 1 HR support, processes employee data in SuccessFactors EC, and helps ensure compliance across HR operations from India, Pune district.

The role requires 2+ years in HR operations, strong communication, and proficiency in MS Office, with capacity to work US time zones.

Qualifications

• High school diploma or GED required; associate or bachelor degree preferred.
• Minimum of 2 years of HR, HR operations, shared services, or HRIS experience.
• Experience with employee data management and HR systems; SuccessFactors preferred.
• Strong customer service, excellent verbal and written communication, organization, and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency with Microsoft Office applications.
• Ability to work US time zone hours.

Responsibilities

• Process employee lifecycle transactions in SuccessFactors Employee Central including hires, rehires, promotions, transfers, compensation changes, leaves, and terminations.
• Serve as Tier 1 support for employee and manager inquiries and monitor HR mailboxes.
• Provide standard guidance on HR policies, onboarding, offboarding, and HR systems.
• Create, maintain, and audit employee personnel files and records.
• Support employee acknowledgements, cell phone reimbursements, unemployment claims, and other compliance activities.
• Participate in process improvement, automation, and special HR projects.

Skills

Customer service

Verbal & written communication

Confidentiality

MS Office

Time zone coordination

Education

High school diploma or GED

Associate or Bachelor degree preferred

Tools

SuccessFactors

HRIS

Job description

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

The HR Associate is responsible for delivering high-quality HR operational support through accurate employee data management, employee and manager assistance, HR compliance administration, and process support. This role serves as the first point of contact for Tier 1 HR inquiries and processes employee transactions in SuccessFactors Employee Central (EC), maintains employee records, supports compliance programs, and delivers exceptional customer service.

Primary Responsibilities

• Process employee lifecycle transactions in SuccessFactors Employee Central including hires, rehires, promotions, transfers, compensation changes, leaves, and terminations.
• Serve as Tier 1 support for employee and manager inquiries and monitor the “HRA” and “HR Generalist” mailbox.
• Provide standard guidance on HR policies, onboarding, offboarding, and HR systems.
• Create, maintain, and audit employee personnel files and records.
• Support employee acknowledgements, cell phone reimbursements, unemployment claims, and other compliance activities.
• Participate in process improvement, automation, and special HR projects.

Qualifications

• High school diploma or GED required; associate or bachelor degree preferred.
• Minimum of 2 years of HR, HR operations, shared services, or HRIS experience.
• Experience with employee data management and HR systems; SuccessFactors preferred.
• Strong customer service, excellent verbal and written communication, organization, and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency with Microsoft Office applications.
• Abiity to work US time zone hours

The Information Technology organization is transforming to realize our mission: Become a leader in HMH’s digital transformation, and as a strategic partner, innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH’s greatest operational business challenges. Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers.

We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will find ways to work together, create a sense of community where it’s safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together and have fun together. As a team, we will lead HMH’s digital transformation.