Housekeeping Manager

Acco; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Accor is seeking a Housekeeping Supervisor to lead and mentor the housekeeping team, inspecting guestrooms and public areas to uphold top cleanliness standards. You will supervise daily assignments, coordinate deep-cleaning programs, and ensure safety and QA compliance to maintain exceptional guest experiences.

You will recruit, onboard, evaluate, and discipline staff with clear, empathetic communication, while optimizing resources and collaborating with other departments to deliver seamless

Qualifications

• At least 1-2 years leadership experience in Housekeeping.
• Degree or Diploma in Hospitality Management.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work cohesively as part of a team.
• Ability to focus on guest needs, remaining calm and courteous at all times.

Responsibilities

• Lead, supervise, and manage the housekeeping team with clear communication and training.
• Conduct daily inspections of guestrooms, public areas, and back-of-house spaces.
• Monitor deep cleaning programs and ensure smooth workflow.
• Manage staff recruitment, onboarding, evaluations, and disciplinary actions.
• Issue daily assignments and manage the Lost and Found system.
• Control inventory and manage supplies at shifts start.
• Respond to guest questions and requests to enhance experience.
• Ensure compliance with health, sanitation, and QA standards.
• Analyze operational data and implement improvements.
• Collaborate with other departments to coordinate services.

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Problem solving

Teamwork

Guest service

Education

Degree or Diploma in Hospitality Management

Job description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Lead, supervise, and manage the housekeeping team by providing clear communication, comprehensive training, coaching, and constructive performance feedback to ensure maximum efficiency and staff development
• Conduct daily inspections of all guestrooms, public areas, exterior spaces, and back-of-house areas to maintain the highest cleanliness standards and ensure compliance with organizational policies
• Monitor and oversee the completion of deep cleaning programs, assign tasks strategically, and ensure smooth workflow throughout the department
• Manage staff recruitment, onboarding, performance evaluations, and disciplinary actions while maintaining transparent and empathetic communication with all team members
• Issue daily assignments to staff, review special requests and priority areas, and manage the Lost and Found system to ensure optimal coordination and guest satisfaction
• Control inventory by issuing supplies and goods to staff at the beginning of shifts, ensuring adequate resources are available while managing expenses effectively
• Respond promptly to guest questions and requests, providing assistance, direction, and information to enhance the guest experience
• Ensure strict compliance with accident prevention programs, health and sanitation regulations, and quality assurance standards to maintain a safe and clean environment
• Analyze operational data, identify areas for improvement, and recommend and implement procedural changes to enhance efficiency and service quality
• Collaborate with other departments to coordinate services and resolve issues in a timely and professional manner

Qualifications

Your experience and skills include:

• At least 1-2 years previous leadership experience in Housekeeping Department
• Degree or Diplomain Hospitality Management
• Excellent communication and organizational skills
• Strong interpersonal and problem‑solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times