Housekeeping Executive

Lodha Group; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Lodha Group in Pune is seeking a dedicated Housekeeping Supervisor to manage cleanliness and upkeep of entrance lobbies, clubhouses, and common facilities across residential towers and amenities. You will oversee staffing, inspections, and coordination with engineering and recreation teams to ensure pristine environments for residents.

The role emphasizes adherence to SOPs, safety, and resident-centric service, with a focus on maintaining high standards of hygiene and timely response to

Qualifications

• Graduation in Hospitality or related field.
• Experience in housekeeping operations is preferred.
• Knowledge of safety and hygiene standards is desirable.

Responsibilities

• Ensure cleanliness of entrance lobbies, lift lobbies, corridors, staircases, passageways, common washrooms and other designated common areas.
• Monitor housekeeping standards across residential towers, podiums, parking areas and other common facilities as per the assigned scope.
• Conduct routine inspections to ensure floors, glass surfaces, furniture, fixtures and other touchpoints are maintained to the prescribed standards.
• Coordinate with the engineering team for cleaning-related issues requiring technical intervention.
• Coordinate with clubhouse and recreation teams for housekeeping support during peak hours, events and bookings.
• Allocate daily duties to housekeeping associates based on the deployment plan and operational requirements.
• Monitor attendance, grooming, punctuality, productivity and discipline of housekeeping staff.
• Ensure the safe and correct use of housekeeping machines, tools, cleaning chemicals and consumables.
• Maintain cleaning schedules, inspection records, attendance sheets and other operational documentation.
• Ensure compliance with SOPs, hygiene standards, safety procedures and site-specific quality benchmarks.
• Respond to housekeeping-related complaints and service requests within defined turnaround times.
• Maintain PPE usage, wet-floor signage, and safety procedures.

Skills

Housekeeping

Hospitality

Property Management

Education

Graduation

Job description

Country Operations India Operations

Business Unit CEO Office IV – Pune

Business Segment Residential

Region Pune

Market Pune

Department Hospitality & Property Management

Cell Hospitality & Property Management

Country India

State Maharashtra

City Pune

Working location Pune

Project/Office Kharadi

Skills

Knowledge

Housekeeping Hospitality Property Management

Graduation

Graduation

CERTIFICATION

Working Language

Job Description

• Ensure cleanliness and upkeep of entrance lobbies, lift lobbies, corridors, staircases, passageways, common washrooms and other designated common areas.
• Monitor housekeeping standards across residential towers, podiums, parking areas and other common facilities as per the assigned scope.
• Conduct routine inspections to ensure floors, glass surfaces, furniture, fixtures and other touchpoints are maintained to the prescribed standards.
• Ensure proper cleaning of high-touch surfaces, including lift buttons, door handles, handrails and access points.
• Coordinate with the engineering team for cleaning-related issues requiring technical intervention, including seepage, leakages, damaged fixtures and drainage concerns.
• Ensure effective waste collection, segregation and disposal in accordance with site procedures.

B. Clubhouse Housekeeping Operations

• Maintain high standards of cleanliness and presentation across the clubhouse, including reception areas, lounges, multipurpose halls, indoor activity areas and other resident amenities.
• Ensure regular cleaning and sanitisation of gymnasiums, fitness studios, indoor sports facilities and associated areas, wherever applicable.
• Monitor cleanliness of swimming pool deck areas and associated facilities, in coordination with the designated team.
• Ensure clubhouse washrooms, changing rooms, lockers and shower areas are cleaned and maintained at defined frequencies.
• Ensure readiness of banquet halls, party areas and multipurpose spaces before and after resident events, bookings and activities.
• Monitor cleanliness of furniture, upholstery, mirrors, glass partitions, decorative elements and other clubhouse assets.
• Coordinate with the clubhouse and recreation teams to ensure housekeeping support is available during peak hours, events and special activities.

C. Manpower Supervision and Deployment

• Allocate daily duties to housekeeping associates based on the approved deployment plan and operational requirements.
• Monitor attendance, grooming, punctuality, productivity and discipline of housekeeping staff.
• Ensure adequate manpower deployment across residential towers, common areas and clubhouse facilities.
• Conduct daily briefings and communicate cleaning schedules, special assignments and priority areas to the team.
• Monitor staff performance and provide on-the-job guidance to maintain the required service standards.
• Report absenteeism, manpower shortages and performance-related concerns to the reporting manager.

D. Cleaning Equipment, Chemicals and Consumables

• Ensure the safe and correct use of housekeeping machines, tools, cleaning chemicals and consumables.
• Monitor stock levels and maintain records of housekeeping materials issued and consumed.
• Ensure all chemicals are properly labelled, stored and used in accordance with prescribed dilution ratios and safety data sheets.
• Monitor the condition and upkeep of housekeeping equipment and coordinate preventive maintenance or repairs.
• Minimise wastage and ensure optimum utilisation of consumables and other departmental resources.

E. Quality Control and Compliance

• Conduct scheduled inspections of residential common areas and clubhouse facilities using prescribed checklists.
• Maintain cleaning schedules, inspection records, attendance sheets, material consumption records and other operational documentation.
• Ensure compliance with housekeeping SOPs, hygiene standards, safety procedures and site‑specific quality benchmarks.
• Identify deficiencies during inspections, assign corrective actions and ensure timely closure.
• Maintain records of recurring complaints and implement corrective measures to prevent repetition.
• Support internal audits, quality assessments and management inspections.

F. Resident Experience and Complaint Management

• Respond professionally to housekeeping‑related complaints and service requests raised by residents, the helpdesk or the facility management team.
• Ensure complaints are attended to within the defined turnaround time and closure is communicated to the concerned team.
• Coordinate with the helpdesk, security, engineering and clubhouse teams to resolve service issues.
• Maintain professional conduct, confidentiality and a resident‑centric approach at all times.
• Support special housekeeping requests related to resident events and approved clubhouse bookings.

G. Health, Safety and Environment

• Ensure housekeeping associates follow prescribed personal protective equipment (PPE) requirements and safe work practices.
• Ensure wet‑floor signage and other safety precautions are used during cleaning activities.
• Prevent unsafe storage or handling of chemicals and cleaning equipment.
• Report accidents, unsafe conditions, pest sightings, spillages and other potential hazards to the concerned department.
• Ensure housekeeping stores and equipment rooms remain clean, organised and secure.
• Support pest‑control activities, deep‑cleaning programmes and other site hygiene initiatives.

4. Key Performance Indicators (KPIs)

• Housekeeping quality audit scores for residential common areas and clubhouse.
• Compliance with daily cleaning schedules and inspection checklists.
• Timely closure of housekeeping complaints within defined turnaround times.
• Reduction in repeat complaints and recurring housekeeping deficiencies.
• Manpower attendance, deployment efficiency and productivity.
• Compliance with equipment maintenance, chemical handling and safety procedures.
• Optimum utilisation of housekeeping consumables and control of material wastage.
• Readiness of clubhouse facilities before and after scheduled events.
• Compliance with housekeeping SOPs and reporting requirements.