Supervisor-Housekeeping

Mayfair Hotels and Resorts; Odisha; On-site; INR 240,000 - 360,000; Full time

Job summary

Mayfair Hotels and Resorts in Odisha is seeking a Housekeeping Manager to oversee room attendants and housekeeping operations, ensuring cleanliness and adherence to standards across guest rooms, corridors, and public areas.

The role focuses on optimizing productivity, coordinating resources, managing minibar, uniforms, linen, safety compliance, and training staff to deliver exceptional service and maintain guest satisfaction.

Qualifications

Responsibilities

• Optimizes work productivity by scheduling and allocating staff and materials under his/her control.
• Ensures hygiene, cleanliness and maintenance of equipment, fittings and fixtures in the area under control.
• Responds promptly to guest requirements to achieve customer satisfaction.
• Monitors cost effectiveness of resources to optimize profitability.
• Manages minibar according to organisational standards.
• Ensures quality of hotel uniforms and linen; handles control, returns and alterations.
• Attends and trains staff on fire safety and security systems.
• Grooms staff and ensures development of operational skills through training.
• Oversees smooth operation of assigned blocks and supervises Room Attendants.
• Organizes and facilitates the room making process and daily room allocations.
• Maintains cleanliness of guest rooms, corridors and back-of-house areas.
• Checks occupied and departing rooms to meet guest needs and standards.
• Organizes events with guest needs in coordination with EHK/Executive.
• Manages guest requests including VIP amenities with relevant teams.
• Inspects guest bedrooms to ensure they meet standards.

Job description

Housekeeping Hotel Management Hospitality Hospitality Management

Working Language

Job Description

• Optimizes work productivity by effectively scheduling and allocating all available resources (staff, material) under his/her control.
• Ensures constant adherence to organizational standards in hygiene, cleanliness and maintenance of equipment, fitting and fixtures of the area under his/her control.
• Ensures guest requirements and requests are promptly and efficiently responded to, to achieve customer satisfaction.
• Ensures cost effectiveness of resources (material, staff) under his/her control to achieve optimum profitability.
• Responsible for effective mini bar management as per organization’s standards.
• Ensures quality of all hotel uniform, linen and control issues, returns and alterations.
• Attends and provides training on fire safety & security systems.
• Creates, establishes and maintains a conducive work environment whereby training can be conducted to ensure multifunctionality and development of staff. Guides and trains staff on development of correct operational skills
• Responsible for smooth operation of the blocks assigned & supervision of Room Attendants
• Organizes and facilitates the room making process.
• Daily allocation of rooms and deep cleaning tasks to team members.
• Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
• Checks the occupied and departure rooms, giving special attention to guest needs.
• Ensures that the entire operation is performed as per the laid down standards.
• To organize immediately the guest needs under intimation to EHK/Executive.
• Manage guest requests, including VIP amenities and communicating them to the relevant team members.
• Routine inspection of guest bedrooms to ensure they meet standards.
• Aware of all room categories and amenities.
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost and found procedures.
• Report maintenance issues to Maintenance/Engineering Department.
• Assist Housekeeping Manager with training requirements.
• Represent the needs of the team to others in the hotel.
• Comply with hotel security, fire regulations and all health and safety legislation.