Housekeeping Manager

ETERNAL; Gurugram District; On-site; INR 201,000 - 335,000; Full time

Job summary

ETERNAL is seeking a proactive Housekeeping Supervisor to oversee operations across multiple stores and facilities in Gurugram district. You will manage day-to-day cleanliness, hygiene, and upkeep, conduct site visits, and drive service quality in line with company standards.

Responsibilities include staffing, attendance and performance monitoring, coordinating with supervisors and vendors, ensuring safety standards, auditing practices, maintaining records, and driving corrective actions for any

Responsibilities

• Manage day-to-day housekeeping operations across assigned stores and facilities.
• Ensure cleanliness, hygiene, and upkeep of all locations as per company standards.
• Conduct regular site visits and monitor housekeeping service quality.
• Ensure proper cleaning of floors, washrooms, common areas, and other designated spaces.
• Identify operational gaps and implement corrective actions.
• Manage housekeeping staff and ensure proper manpower deployment across locations.
• Monitor attendance, productivity, and staff performance.
• Coordinate with supervisors and housekeeping teams to ensure smooth operations.
• Plan manpower requirements based on business needs and site volume.
• Address absenteeism, attrition, and manpower shortages.
• Manage housekeeping vendors and ensure adherence to agreed service levels.
• Monitor vendor performance and ensure timely resolution of operational issues.
• Coordinate with vendors for manpower deployment, replacements, and service quality.
• Track vendor performance, compliance, and operational deliverables.
• Escalate recurring vendor issues to the relevant stakeholders.
• Ensure housekeeping operations follow company hygiene and safety standards.
• Conduct regular audits and share observations with stakeholders.
• Maintain housekeeping checklists, inspection reports, and other operational records.
• Ensure proper usage and availability of cleaning materials and equipment.
• Drive corrective actions for audit findings and service gaps.

Job description

Role & responsibilities

A. Housekeeping Operations

• Manage day-to-day housekeeping operations across assigned stores and facilities.
• Ensure cleanliness, hygiene, and upkeep of all locations as per company standards.
• Conduct regular site visits and monitor housekeeping service quality.
• Ensure proper cleaning of floors, washrooms, common areas, and other designated spaces.
• Identify operational gaps and implement corrective actions.

B. Manpower Management

• Manage housekeeping staff and ensure proper manpower deployment across locations.
• Monitor attendance, productivity, and staff performance.
• Coordinate with supervisors and housekeeping teams to ensure smooth operations.
• Plan manpower requirements based on business needs and site volume.
• Address absenteeism, attrition, and manpower shortages.

C. Vendor Management

• Manage housekeeping vendors and ensure adherence to agreed service levels.
• Monitor vendor performance and ensure timely resolution of operational issues.
• Coordinate with vendors for manpower deployment, replacements, and service quality.
• Track vendor performance, compliance, and operational deliverables.
• Escalate recurring vendor issues to the relevant stakeholders.

D. Quality & Compliance

• Ensure housekeeping operations follow company hygiene and safety standards.
• Conduct regular audits and share observations with stakeholders.
• Maintain housekeeping checklists, inspection reports, and other operational records.
• Ensure proper usage and availability of cleaning materials and equipment.
• Drive corrective actions for audit findings and service gaps.