Overview
The Housekeeping Manager will lead and oversee all cleaning, pest-\u2010control and deep-\u2010clean operations across our facilities, ensuring a safe, hygienic and guest-friendly environment.
Key Responsibilities
- Set clear housekeeping objectives and performance targets for the team, aligning with service standards.
- Coach, train and monitor the performance of housekeeping staff, providing regular feedback and development plans.
- Supervise daily cleaning schedules, deep-\u2010clean cycles and pest-\u2010control activities, ensuring compliance with SOPs.
- Coordinate with maintenance, security and front-\u2010office teams to resolve issues promptly; escalated unresolved problems to the appropriate support groups.
- Follow up on work orders, audit results and corrective actions to maintain continuous improvement.
- Manage inventory of cleaning chemicals, equipment and supplies, optimizing stock levels and cost efficiency.
- Conduct regular inspections and quality audits, reporting findings to senior management.
- Develop and execute seasonal deep-\u2010clean campaigns and health-\u2010safety initiatives, increasing overall brand visibility.
- Prepare and present operational reports, including KPIs such as turnaround time, guest satisfaction scores and cost metrics.
- Lead recruitment, scheduling and rostering of housekeeping personnel, ensuring adequate coverage at all times.
Required Experience & Qualifications
- 10–15years of progressive experience in housekeeping management, preferably in hospitality or large-scale facilities.
- Proven track record of supervising teams of 20+ staff members.
- Hands-\u2010on experience with pest-\u2010control protocols and deep-\u2010clean methodologies.
- Demonstrated ability to set objectives, coach staff and monitor performance.
- Strong problem‑solving skills with experience escalating unresolved issues to technical support groups.
Core Skills
- Housekeeping operations & standards
- Pest control management
- Deep-\u2010clean planning & execution
- Team leadership & coaching
- Scheduling & coordination
- Follow‑up & quality assurance
- Inventory & cost control
- Reporting & data analysis
Additional Information
- Proficiency with hospitality management software (e.g., xxxxx) and Microsoft Office suite.