Hospitality Manager

Iskcon Banglore; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ISKCON Bangalore Rajajinagar invites a Hospitality Manager to oversee temple hospitality for pilgrims, devotees, and VIP visitors, focusing on seva, cultural sensitivity, and crowd management.

The role covers guest care desks, VIP protocols, grievance resolution, festival logistics, queue management, and staff sevadars; a strong culture of service is required.

Qualifications

• Experience: 8+ years in a guest-facing management role.
• Cultural alignment with temple traditions and rituals.
• Languages: fluency in the regional language and Hindi/English.
• Soft skills: high emotional intelligence, crisis management, patience and coordination.

Responsibilities

• Guest care: establish a welcoming environment; oversee information desks, multilingual support, and help desks.
• VIP & VVIP protocol: manage logistics, security coordination, traditional welcomes, and guided tours.
• Grievance redressal: promptly handle pilgrim feedback about amenities, queues, or staff behavior.
• Festival logistics: plan and execute hospitality operations for high-footfall festivals with authorities and the Temple Board.
• Queue operations: coordinate volunteers and security to maintain queues, water stations, and lounge comfort.
• Volunteer & staff management: hire, train, and supervise temple hospitality staff and sevadars.

Skills

Guest management

Public speaking

Crisis management

Multilingual

Job description

Hospitality Manager

ISKCON Bangalore Rajajinagar

About the Job

The Temple Hospitality Manager is responsible for overseeing the logistics, comfort, and overall experience of pilgrims, devotees, and VIP visitors. Unlike traditional hotel operations, this role centers on seva (service), cultural sensitivity, and high-volume crowd management.

Key Responsibilities

• nbound Care: Establish a welcoming, respectful environment for all devotees; oversee the information desks, multi-lingual support, and help desks.
• VIP & VVIP Protocol: Personally manage logistics, security coordination, traditional welcoming protocols, and guided tours for visiting dignitaries and spiritual leaders.
• Grievance Redressal: Promptly handle pilgrim feedback or complaints regarding basic amenities, queues, or staff behavior with empathy and patience.
• Festival Logistics: Collaborate with local authorities, security teams, and the Temple Board to plan and execute hospitality operations for high-footfall festivals, yatras, and special darshans.
• Queue Operations: Coordinate with the volunteer and security teams to maintain smooth queue operations, drinking water stations, and waiting lounge comfort.
• Volunteer & Staff Management: Hire, train, and manage temple hospitality staff, guides, and religious volunteers (Sevadars). Cultivate a culture of selfless service.

Required Experience and Skills

• Experience: 8+ years in a guest-facing management role (e.g., guest houses, event planning, large-scale facility operations, or public services).
• Cultural Alignment: Deep respect for the temple s traditions, rituals, dress codes, and philosophical practices.
• Languages: Fluency in the regional language and Hindi/English to interact smoothly with diverse pilgrim groups.
• Soft Skills: High emotional intelligence, crisis management capabilities, patience, and strong public speaking or coordination skills.