Hospitality Training Manager

ISKCON Bangalore; Bengaluru; On-site; INR 2,600,000 - 4,200,000; Full time

Job summary

ISKCON Bangalore seeks a Temple Hospitality Manager to oversee pilgrim experience, seva-driven service, and crowd management across high-footfall events. The role emphasizes cultural sensitivity, multi-lingual support, and seamless coordination of temple hospitality operations.

Candidates should bring 8+ years in guest-facing management, a deep respect for temple traditions, and strong communication skills to lead staff and volunteers in ensuring a respectful and uplifting experience for

Qualifications

• 8+ years of senior guest-facing management experience.
• Cultural alignment with temple traditions and rituals.
• Fluency in local language and English/Hindi.
• Strong public speaking and crisis management skills.

Responsibilities

• Oversee welcome desks, multi-lingual support, and information desks.
• Manage VIP & VVIP protocol including logistics, security coordination, and tours.
• Handle pilgrim grievances with empathy and prompt resolution.
• Coordinate festival logistics with authorities, security, and temple board.
• Supervise queue operations, water stations, and waiting lounge comfort.
• Hire and mentor temple hospitality staff and volunteers (Sevadars).

Skills

Guest management

Crisis management

Public speaking

Volunteer management

Job description

The Temple Hospitality Manager is responsible for overseeing the logistics, comfort, and overall experience of pilgrims, devotees, and VIP visitors. Unlike traditional hotel operations, this role centers on seva (service), cultural sensitivity, and high-volume crowd management.

Key Responsibilities

• nbound Care: Establish a welcoming, respectful environment for all devotees; oversee the information desks, multi-lingual support, and help desks.
• VIP & VVIP Protocol: Personally manage logistics, security coordination, traditional welcoming protocols, and guided tours for visiting dignitaries and spiritual leaders.
• Grievance Redressal: Promptly handle pilgrim feedback or complaints regarding basic amenities, queues, or staff behavior with empathy and patience.
• Festival Logistics: Collaborate with local authorities, security teams, and the Temple Board to plan and execute hospitality operations for high-footfall festivals, yatras, and special darshans.
• Queue Operations: Coordinate with the volunteer and security teams to maintain smooth queue operations, drinking water stations, and waiting lounge comfort.
• Volunteer & Staff Management: Hire, train, and manage temple hospitality staff, guides, and religious volunteers (Sevadars). Cultivate a culture of selfless service.

Required Experience and Skills

• Experience: 8+ years in a guest-facing management role (e.g., guest houses, event planning, large-scale facility operations, or public services).
• Cultural Alignment: Deep respect for the temple’s traditions, rituals, dress codes, and philosophical practices.
• Languages: Fluency in the regional language and Hindi/English to interact smoothly with diverse pilgrim groups.
• Soft Skills: High emotional intelligence, crisis management capabilities, patience, and strong public speaking or coordination skills.