Support Engineer

Unify Technologies; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Unify Technologies is seeking a customer support professional to assist clients using EMR/EHR systems in a healthcare IT environment. You will handle inquiries via phone, email, or chat, and resolve technical issues with accuracy and empathy.

You will collaborate with cross-functional teams to identify root causes, document resolutions clearly, and ensure timely follow-up. The role requires strong communication and the ability to work independently with minimal supervision.

Qualifications

• 1-3 years of experience in IT services & consulting industry.
• Strong knowledge of EMR/EHR systems and their applications in healthcare settings.
• Excellent communication skills for effective customer interaction.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide technical support to customers through phone, email, or chat for EMR/EHR systems.
• Troubleshoot issues with hospital information systems and resolve problems in a timely manner.
• Collaborate with internal teams to identify root causes of errors and implement solutions.
• Document customer interactions and resolutions in a clear and concise manner.

Skills

EMR/EHR knowledge

Customer support

Communication skills

Independent work

Job description

Roles and Responsibilities :

• Provide technical support to customers through phone, email, or chat for EMR/EHR systems.
• Troubleshoot issues with hospital information systems and resolve problems in a timely manner.
• Collaborate with internal teams to identify root causes of errors and implement solutions.
• Document customer interactions and resolutions in a clear and concise manner.

Job Requirements :

• 1-3 years of experience in IT services & consulting industry.
• Strong knowledge of EMR/EHR systems and their applications in healthcare settings.
• Excellent communication skills for effective customer interaction.
• Ability to work independently with minimal supervision.