Hiring Team Lead

The Bombay Skin Clinic; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

The Bombay Skin Clinic in Mumbai is seeking a Team Leader (Customer Service) to oversee the customer service and sales team, enhancing patient experience and conversions. The role requires handling premium clients and overseeing follow-ups across multiple channels while coordinating with doctors and front desk staff.

You will lead efforts to improve service quality, manage escalations, and drive consultation closures, with a focus on premium customer interactions and high-end client satisfaction.

Qualifications

• Experience leading a customer service or sales team.
• Strong communication and interpersonal skills.
• Experience handling premium or HNI clients.
• Comfortable with phone sales and follow-ups.

Responsibilities

• Lead and manage the customer service and sales team.
• Handle customer queries through calls, WhatsApp and other channels.
• Manage HNI, premium and VIP clients professionally.
• Follow up with enquiries and prospective patients.
• Support consultation closures and treatment conversions.
• Drive phone sales, upselling and cross-selling.
• Monitor and improve team performance.
• Handle escalated customer concerns.
• Coordinate with doctors, clinic managers and front desk teams.

Skills

Team leadership

Customer service

Phone sales

CRM software

Premium client handling

Tools

CRM system

Job description

Company: The Bombay Skin Clinic

Location: Mumbai

Position: Team Leader (Customer Service)

About the Role

The Bombay Skin Clinic is looking for an experienced Team Leader to manage customer interactions, lead the customer service team, and support patient experience and conversions.

We are looking for someone confident in handling premium clients, customer queries, follow-ups and team performance.

Key Responsibilities

• Lead and manage the customer service and sales team.
• Handle customer queries through calls, WhatsApp and other channels.
• Manage HNI, premium and VIP clients professionally.
• Follow up with enquiries and prospective patients.
• Support consultation closures and treatment conversions.
• Drive phone sales, upselling and cross-selling.
• Monitor and improve team performance.
• Handle escalated customer concerns.
• Coordinate with doctors, clinic managers and front desk teams.

Candidate Requirements

• Experience in customer service, telesales, clinic sales or team management.
• Experience leading a customer service or sales team.
• Strong communication and interpersonal skills.
• Comfortable with phone sales and customer follow-ups.
• Experience handling premium or HNI clients.
• Basic understanding of skin, hair, aesthetic and body treatments.
• Target-oriented with a strong customer-service mindset.

Preferred Skills

• Experience with treatment sales and consultation conversions.
• Knowledge of upselling and cross-selling.
• Experience working with CRM or patient management software.
• Ability to track leads and conversions.
• Strong problem-solving and complaint-handling skills.

What We Are Looking For

Someone who combines customer service, sales and leadership, and can confidently manage premium clients while guiding the team towards better customer experience and conversions.

Explore Our Work

https://www.thebombayskinclinic.com/

https://www.instagram.com/thebombayskinclinic/