Hiring MySQL Database Administrator

2coms; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

2coms is seeking a MySQL Database Administrator with 3-5 years of production experience to manage incidents, perform root cause analysis, ensure SLA compliance in Noida, and handle triage and timely closure of issues.

You will lead production support for MySQL databases, optimize performance, coordinate cross-functional teams, drive change requests, and document outcomes to continuously improve service quality, reliability, and data integrity.

Qualifications

• Proven expertise in MySQL Database Administration within live production environments.
• Strong capability in production support, including rapid troubleshooting and issue resolution.
• Solid understanding of IT service management frameworks, specifically Incident, Problem, and Change Management.
• Demonstrated ability to operate effectively under SLA-driven support models.
• Proficiency in conducting Root Cause Analysis and maintaining comprehensive incident documentation.
• Exceptional analytical and diagnostic skills with a focus on problem-solving.
• Experience thriving in high-priority, 24/7 production support settings.

Responsibilities

• Manage and resolve P2/P3 incidents by triage, troubleshooting, and SLA adherence.
• Deliver MySQL database administration and production support addressing anomalies and bottlenecks.
• Execute service requests across software, hardware, network, and database areas per schedules.
• Oversee incident SLA compliance, escalations, and liaison between internal teams and clients.
• Develop and implement Change Requests aligned with incident resolution and operations.
• Formulate implementation and rollback strategies; participate in CAB; document outcomes.
• Investigate recurring incidents to drive RCA and mitigation plans.
• Identify trends to propose long-term solutions reducing instability.
• Maintain accurate records of incidents, observations, resolutions, and root causes.
• Engage in regular service review sessions to contribute to service improvements.

Skills

MySQL DBA

Production support

ITIL/ITSM

Root Cause Analysis

SLA management

Job description

SUMMARY

MySQL Database Administrator

We are seeking a dedicated MySQL Database Administrator with 3-5 years of professional experience to lead the management of critical incidents, service requests, and operational modifications. This pivotal role focuses on maintaining database integrity and performance through proactive troubleshooting, rigorous incident analysis, and strict adherence to Service Level Agreements (SLAs). The successful candidate will drive continuous service improvement by executing strategic changes, coordinating with cross-functional teams, and ensuring the highest standards of production support.

Experience: 3-5 Years

Location: Noida

Responsibilities

• Manage and resolve P2/P3 incidents by conducting initial triage, deep-dive troubleshooting, and ensuring all issues are closed within established SLA timeframes.


• Deliver comprehensive MySQL database administration and production support, addressing critical database anomalies and performance bottlenecks.


• Execute software, hardware, network, and database-related service requests promptly while adhering to agreed-upon delivery schedules.


• Oversee incident SLA compliance, facilitate timely escalations, and serve as the primary liaison between internal technical teams and external clients.


• Develop, approve, and implement Change Requests (CRs) aligned with incident resolution needs and broader operational objectives.


• Formulate detailed implementation and rollback strategies, actively participate in change advisory boards, and document post-implementation outcomes.


• Investigate recurring incident patterns to drive Root Cause Analysis (RCA), developing effective mitigation plans to prevent future occurrences.


• Identify trends in database performance and incidents to propose long-term solutions that reduce system instability.


• Maintain accurate and up-to-date records of all incidents, diagnostic observations, resolution steps, and root cause findings.


• Engage in regular service review sessions to provide insights and contribute to ongoing service enhancement initiatives.

Requirements

• Proven expertise in MySQL Database Administration within live production environments.


• Strong capability in production support, including rapid troubleshooting and issue resolution.


• Solid understanding of IT service management frameworks, specifically Incident, Problem, and Change Management.


• Demonstrated ability to operate effectively under SLA-driven support models.


• Proficiency in conducting Root Cause Analysis and maintaining comprehensive incident documentation.


• Exceptional analytical and diagnostic skills with a focus on problem - solving.


• Experience thriving in high-priority, 24/7 production support settings.

Preferred Profile

• Hands-on experience supporting MySQL databases in enterprise-grade production environments.


• Familiarity with ITIL/ITSM methodologies and best practices.


• Proven track record of managing P2/P3 incidents and executing Change Requests.


• Excellent communication abilities with a focus on effective stakeholder coordination.