Hiring For VIP Support Engineer, Lower Parel

Team Computers; Mumbai; Hybrid; INR 450,000 - 750,000; Full time

Job summary

Team Computers seeks a skilled IT support professional to provide L2 onsite/remote support for VIP users. You will diagnose and resolve Windows OS, hardware, and software issues, including AD, O365, Outlook, and Teams, while coordinating with other IT teams to ensure service levels for VIP incidents.

The role involves remote assistance, basic VDI support, and thorough documentation of resolutions to maintain high customer satisfaction.

Qualifications

• VIP user support experience a plus
• Strong troubleshooting skills
• Familiar with ITSM/ticketing workflows

Responsibilities

• Provide L2 onsite/remote technical support to VIP users and senior management.
• Troubleshoot Windows OS, desktop/laptop hardware and software issues.
• Handle Active Directory, O365/Microsoft 365, Outlook and MS Teams issues.
• Troubleshoot LAN, Wi-Fi, VPN, printers and peripheral devices.
• Manage incidents and service requests through ITSM/ticketing tools.
• Provide remote support using remote assistance tools.
• Support VDI/virtual desktop environments at a basic level.
• Install, configure and troubleshoot operating systems and applications.
• Ensure timely resolution of VIP incidents as per SLA.
• Coordinate with L3, network, security and application teams for complex issues.
• Maintain proper documentation of incidents and resolutions.
• Provide professional and customer-focused support to VIP users.

Job description

Role & responsibilities

• Provide L2 onsite/remote technical support to VIP users and senior management.
• Troubleshoot Windows OS, desktop/laptop hardware and software issues.
• Handle Active Directory, O365/Microsoft 365, Outlook and MS Teams issues.
• Troubleshoot LAN, Wi-Fi, VPN, printers and peripheral devices.
• Manage incidents and service requests through ITSM/ticketing tools.
• Provide remote support using remote assistance tools.
• Support VDI/virtual desktop environments at a basic troubleshooting level.
• Install, configure and troubleshoot operating systems and applications.
• Ensure timely resolution of VIP incidents as per SLA.
• Coordinate with L3, network, security and application teams for complex issues.
• Maintain proper documentation of incidents and resolutions.
• Provide professional and customer-focused support to VIP users.