VIP Support Engineer | Immediate To 10 Days notice period

Teamlease Digital Private Ltd.; Greater Noida; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Teamlease Digital Private Ltd. in India seeks an experienced VIP/Executive IT Support Lead to deliver on-site, white-glove support for senior leaders. You will manage incident handling, SLA adherence, and a small desktop engineering team, while coordinating with vendors for swift resolutions.

Your role covers Windows and macOS, Office 365, SCCM/Jamf, IT security tools, VPN and network setup, and AV/room system support for executive meetings.

Qualifications

• Extensive VIP/Executive support experience.
• Experience leading a team of desktop engineers.
• Strong client-facing communication and ownership of issues.
• Proficiency with Windows, macOS, and Office 365.
• Familiarity with ITIL processes and common ticketing tools.

Responsibilities

• Provide on-site VIP/Executive IT support and VIP maintenance.
• Manage fault calls, service requests, and SLA-compliant resolutions.
• Oversee AV setup for board meetings and town halls.
• Coordinate with vendors and internal teams for problem resolution.
• Lead and train desktop engineers where applicable.

Skills

VIP support

Team leadership

Client-facing communication

Problem ownership

Tools

SCCM

Jamf

Office 365

Windows OS

macOS

BitLocker

ITIL

VPN

ServiceNow

BMC

JIRA

Job description

• VIP/Executive Support: Provide white-glove, on-site IT support for leadership, including troubleshooting, installations, problem resolution, and regular maintenance VIP/VVIP users (MD, CMD, CEO, CFO, Chairman, Business Leaders
• Support Management: Handle fault calls, service requests, and planned changes. Manage the "Tech Bar" or "Tech Deck" and provide Smart-Hands support.
• Incident Management: Track and document end-user issues within ticketing systems (e.g., ServiceNow, BMC, JIRA). Ensure strict adherence to SLA-based response and resolution times.
• Technical Troubleshooting:
  • Hardware: Provide comprehensive support for desktops, laptops, and mobile devices (iOS/Android).
  • Software: Expert-level support for Windows OS, macOS, and the MS Office 365 suite (Outlook, OneDrive, Teams, SharePoint, BitLocker).
  • Network: Resolve connectivity issues, including VPN support, Wi-Fi, and network printer installations.
• Infrastructure & AV Support: Setup and configure audio/video conference equipment (Cisco/Poly/Logitech room systems, projectors, microphones) for board meetings, townhalls, and critical business calls.
• Asset & Data Management: Maintain accurate asset databases, manage device refreshes, and perform backup/restoration of end-user data.
• Escalation & Vendor Liaison: Act as the escalation point for complex technical issues. Coordinate with external vendors and product authorities to ensure swift problem resolution.
• Team Leadership (if Senior/Lead): Oversee a team (e.g., 10-15 desktop engineers), allocate tasks, provide technical training (KT), and monitor performance/compliance.

Required Skills & Qualifications:

• Experience: Extensive experience in VIP/Executive support is mandatory. Previous experience leading a team of engineers is often required for senior/lead positions.
• Technical Proficiency:
  • Deep knowledge of Windows and macOS configuration.
  • Expertise in Office 365 administration and troubleshooting.
  • Experience with SCCM, Jamf (for Mac management), and IT security tools like BitLocker.
  • Familiarity with server support, firewalls, and ITIL processes (Incident, Service, and SLA Management).
• Soft Skills: Excellent client-facing communication skills, professional demeanor, and a strong track record of problem ownership