Hiring For Team Lead Customer Support (Voice Process)and Non voice

Inspiration Manpower Consultancy; Bengaluru; On-site; INR 175,000 - 900,000; Full time

Job summary

Inspiration Manpower Consultancy Bangalore is seeking a Team Lead for Customer Support (Voice) with 4–14 years of BPO experience. The role leads a team handling inbound/outbound voice interactions, ensuring service quality, SLAs/KPIs, coaching, and exceptional customer experience to meet business goals.

Shifts include US/UK/Australian/Day shifts. Notice period is 30 days. Salary range is 1.75 LPA to 9 LPA CTC. Graduation in any discipline is preferred.

Qualifications

• Graduate in any discipline (preferred)
• Experience: 4 to 14 years Any Bpo experience.

Responsibilities

• Manage a team of 10–20 customer support agents
• Monitor daily attendance, adherence, and productivity
• Conduct team huddles, briefings, and performance reviews
• Motivate team members to achieve individual and team targets
• In-depth knowledge of voice processes and call center metrics
• Ability to handle pressure and manage multiple priorities
• Problem-solving and decision-making skills
• Good working knowledge of CRM systems and MS Excel
• Strong coaching and feedback skills

Job description

Hiring for Team Lead Customer Support (Voice Process)and Non voice

Location: Bangalore

Notice period 30 days

Experience: 4 to 14 years Any Bpo experience.

Eligibility / Qualifications

Graduate in any discipline (preferred)

Shifts: Us / UK / Australian / Day shift

Salary: 1.75 Lacks to 9 Lacks Ctc.

Department: International customer support/ Customer support voice

Technical Support & Sr Technical Support

Reports To: Team Lead Customer Manager

Job Type: Full Time

Preferred candidate profile

The Team Lead Customer Support (Voice) is responsible for managing a team of customer service agents handling inbound and/or outbound voice interactions. The role focuses on driving service quality, meeting SLAs and KPIs, coaching team members, and ensuring exceptional customer experience while meeting business objectives.

Key Responsibilities

Team Management

• Manage and lead a team of 10–20 customer support agents
• Monitor daily attendance, adherence, and productivity
• Conduct team huddles, briefings, and performance reviews
• Motivate team members to achieve individual and team targets
• In-depth knowledge of voice processes and call center metrics
• Ability to handle pressure and manage multiple priorities
• Problem-solving and decision-making skills
• Good working knowledge of CRM systems and MS Excel
• Strong coaching and feedback skills