Hiring For Team Lead Customer Support (Voice Process)and Non voice

Inspiration Manpower Consultancy; Coimbatore District; On-site; INR 175,000 - 1,200,000; Full time

Job summary

Inspiration Manpower Consultancy in Coimbatore is hiring a Team Lead Customer Support (Voice Process) and Non-voice. This role leads a team of 10–20 agents handling international voice interactions, focuses on service quality, SLAs and KPIs, and coaches team members to ensure exceptional customer experiences.

We seek graduates with 4–14 years BPO experience, ready for US/UK/Australian day shifts. The position is full-time with salary from 1.75 to 12 LPA CTC per year.

Qualifications

• Graduate in any discipline (preferred).
• 4 to 14 years of BPO experience.
• Experience in international voice processes desirable.
• Shift includes US/UK/Australian daytime hours.
• Location is Coimbatore.

Responsibilities

• Manage and lead a team of 10–20 customer support agents.
• Monitor attendance, adherence, and productivity.
• Conduct team huddles, briefings, and performance reviews.
• Motivate team to achieve targets.
• Coach team members and provide feedback.
• Ensure adherence to SLAs and KPIs.
• Maintain CRM and Excel-based reporting.
• Handle customer escalations professionally.

Skills

Team leadership

Coaching

CRM knowledge

MS Excel

Call center metrics

Education

Bachelor’s degree

Tools

CRM software

MS Excel

Job description

Hiring for Team Lead Customer Support (Voice Process)and Non voice

Location: Coimbatore

Notice period 30 days

Experience: 4 to 14 years Any Bpo experience.

Eligibility / Qualifications

• Graduate in any discipline (preferred)

Shifts: Us / UK / Australian / Day shift

Salary: 1.75 Lacks to 12 Lacks Ctc.

Department: International customer support/ Customer support voice

Technical Support & Sr Technical Support

Reports To: Team Lead Customer Manager

Job Type: Full Time

Preferred candidate profile

The Team Lead Customer Support (Voice) is responsible for managing a team of customer service agents handling inbound and/or outbound voice interactions. The role focuses on driving service quality, meeting SLAs and KPIs, coaching team members, and ensuring exceptional customer experience while meeting business objectives.

Key Responsibilities

Team Management

• Manage and lead a team of 10–20 customer support agents
• Monitor daily attendance, adherence, and productivity
• Conduct team huddles, briefings, and performance reviews
• Motivate team members to achieve individual and team targets
• In-depth knowledge of voice processes and call center metrics
• Ability to handle pressure and manage multiple priorities
• Problem-solving and decision-making skills
• Good working knowledge of CRM systems and MS Excel
• Strong coaching and feedback skills

Immediate Joiners are preferred.