Hiring For System Support

MKS Vision; Coimbatore; On-site; INR 400,000 - 650,000; Full time

Job summary

MKS Vision is seeking a System Support Technician to manage and support the company’s technology infrastructure across Windows and Linux environments, including AD, DNS, DHCP, and network services.

You will participate in design, deployment, and ongoing maintenance, ensuring uptime, security, and performance; coordinate with vendors and IT staff; and provide user training and documentation.

Qualifications

• Associates degree or 3 years of related experience required; Bachelor's degree preferred with 4 years+ experience.
• Experience providing IT systems administration in a heterogeneous Windows and RHEL environment.
• Strong knowledge of DNS, DHCP, Active Directory and basic networking (VLANs, subnets, redundancy).
• Ability to work in a team in a fast-paced tech environment; troubleshoot mid-to-high scope problems including OS and hardware integration.

Responsibilities

• Administer and maintain company infrastructure including servers, network devices, firewalls, routers and server applications.
• Assist in design and development of infrastructure; ensure network is up and running; perform threat hunting and remediation.
• Maintain documentation; manage assets, licenses, Active Directory; monitor logs and perform periodic audits.
• Apply OS updates and patches; coordinate with IT staff and vendors for installations and transitions.
• Provide Tier I & II help desk support and manage support tickets; assist users with software and hardware issues.

Skills

PowerShell

Bash

Python

Scripting

DNS

DHCP

Active Directory

Windows Server

RHEL

Networking

Education

Associates degree

Bachelor's degree

Tools

Splunk

Sentinel

Oracle

SQL Server

Job description

DEPARTMENT: Technology
JOB TITLE: System Support Technician
REPORTS TO: Network and Security Manager
RESPONSIBILITIES

• Responsible for administration and maintenance of company infrastructure including network, servers, firewalls, routers, switches, and server applications.
• Assist in the design and development of the infrastructure.
• Ensure the network infrastructure is up and running.
• Threat hunting and remediation.
• Must maintain overall knowledge, understanding and administration of applications on the network.
• Responsible for asset management and license management.
• Responsible for Active Directory management.
• Responsible for analyzing system logs, identifying potential issues, system performance tuning, and performing routine audits of systems.
• Responsible for applying operating system updates, patches, and configuration changes.
• Responsible for maintaining proper documentation.
• Responsible for maintaining and monitoring data communication between various sites.
• Responsible for the security of network
• Responsible for implementation, planning, and project coordination with company staff, vendors, associated consultants and IT staff for smooth installation and transition.
• Responsible for Tier I & ll level support for the Help Desk and management of support tickets.
• Responsible for computer software and hardware troubleshooting and repair on an ad hoc, emergency basis.
• Must work in coordination with IT team and any outside computer maintenance personnel in addressing hardware problems.
• Assist in the design, purchase, installation, and use of computer hardware, software, and supplies as needed, ensuring cost effective purchasing.
• Provide on-going training and assistance to users on company computer systems and software.
• Assist in the preparation of training materials for computer systems and software.
• Assist in the preparation of documentation and standard operating procedures for IT department.

• Ensures maximum up-time for computer systems and software, including support coverage for evenings and weekends where applicable.
• Must maintain good working relationships with all company personnel.
• Performs duties and functions according to industry recommended best practices and companys policies and procedures.
• Endpoint imaging, including image creation/updates
• Other duties as assigned.

QUALIFICATIONS

• An associates degree in a related field or 3 years of related experience is required; A Bachelors degree in a related field or 4 years of related experience is preferred.
• Experience providing IT systems administration in a heterogeneous Microsoft Windows and RHEL environment.
• In depth knowledge of Windows Server internals or Linux fundamentals to include DNS, DHCP, AD, and server replication methods.
• Ability to work as a team member in a fast-paced technological environment, as well as use troubleshooting techniques to resolve technical problems of moderate to high scope and complexity to include the integration of hardware and operating systems (OS).
• Understanding of data RAID, data backup uses and technologies, and installation and configuration of software applications requested by end users.
• Ability to work with Cybersecurity professionals to maintain security requirements, provide documentation and training on advanced IT processes and procedures and any other tasks as assigned.
• 2+ years of experience with Advanced scripting (PowerShell, Bash, Python, etc.)
• 3+ years experience with Windows Server and RHEL
• 3+ years experience with DNS, DHCP, Active Directory, and basic networking (i.e. VLANs, sub-netting, high availability NIC configuration, LACP).
• A strong work ethic and self-motivated with a proven track record of completing projects with moderate direction/supervision and with an aggressive implementation timeline.
• Experience with Oracle and SQL Server databases
• Experience with SIEMS such as Splunk or Sentinel are a plus.