Hiring Customer Support Advisors

Smart Vision Consultancy Services; New Delhi; On-site; INR 330,000 - 550,000; Full time

Job summary

Smart Vision Consultancy Services in Delhi is hiring a Customer Care Advisor for a voice process. Only graduates with a minimum of 1 year of similar experience and excellent communication skills can apply. Salary upto 5.5 LPA + incentives. Shift timing - 9.00 am to 12.00 am (any 9 hours shift), no cab, age upto - 32 years, 5.5 days a week working.

Roles include handling queries, providing product information, and recording interactions in CRM. Contact Shikha at 7500684162 for inquiries.

Qualifications

• Graduate with 1+ year of relevant experience.
• Excellent communication skills.
• Willing to work in a voice process.

Responsibilities

• Handle customer queries via calls, emails or chats professionally and timely.
• Provide accurate product/service information and address customer needs.
• Identify upsell/cross-sell opportunities based on customer feedback.
• Escalate complex issues to seniors when needed.
• Maintain CRM records of all interactions.

Skills

Communication skills

Customer service

Education

Graduate

Job description

A Delhi-based company is hiring customer care advisor for a voice process.

Only graduates with a minimum of 1 year of similar exp. and with excellent communication skills can apply,

salary upto 5.5 LPA + incentives,

shift timing - 9.00 am to 12.00 am (any 9 hours shift),

no cab, age upto - 32 years,

5.5 days a week working.

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers, addressing their needs and preferences.
• Identify opportunities for upselling/cross-selling relevant products/services based on customer feedback.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.

Contact Shikha - 7500684162