Hiring Customer Care Advisor

Smart Vision Consultancy Services; New Delhi; On-site; INR 495,000 - 605,000; Full time

Job summary

Smart Vision Consultancy Services in Delhi seeks a customer care advisor for a voice process. The role requires graduates with at least 1 year of similar experience and outstanding communication skills. Salary offered is up to 5.5 LPA plus incentives, with shifts from 9.00 am to 12.00 am (9 hours).

The position is 5.5 days a week, and age is capped at 32 years. Key responsibilities include handling queries via phone, email, or chat, providing accurate product/service information, upselling where

Qualifications

• Graduates with 1 year of related experience.
• Excellent communication skills are essential.
• Willingness to work in a voice-based process.

Responsibilities

• Handle customer queries via calls, emails, or chats and resolve concerns.
• Provide accurate information about products/services based on customer needs.
• Identify upsell/cross-sell opportunities from customer feedback.
• Escalate complex issues to seniors when needed.
• Maintain records of interactions using CRM software.

Skills

Excellent communication

Customer service mindset

Telephone etiquette

Education

Graduate degree

Tools

CRM software

Job description

A Delhi-based company is hiring customer care advisor for a voice process.

Only graduates with a minimum of 1 year of similar exp. and with excellent communication skills can apply

salary upto 5.5 LPA + incentives,

shift timing - 9.00 am to 12.00 am (any 9 hours shift),

no cab, age upto - 32 years

5.5 days a week working.

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers, addressing their needs and preferences.
• Identify opportunities for upselling/cross-selling relevant products/services based on customer feedback.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.