Hiring For Application/Production Support - ZF Group- Chennai

ZF; Chennai; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

ZF Group in Chennai is hiring for an Application/Production Support Engineer with 6+ years of experience. The role involves data onboarding excellence, L2 data ingestion support, and ongoing process improvements. Hybrid work mode with rotations and European shift readiness.

Bachelor’s degree in engineering is required, with skills in SQL Server, Jira, Confluence, and data pipelines. Candidate should be familiar with Linux and Bash, and have experience using tools like SAP and Salesforce is a

Qualifications

• Bachelor’s degree in engineering (BE/BTech) or Engg degree.
• 6+ years in Application/Production Support using SQL Server.
• Willing to work in European shifts.
• Experience with data onboarding and SQL data ingestion pipelines (SQL, CSV/JSON/XML).
• Knowledge of Jira, Confluence, MS Office, MS Teams; SAP/Salesforce a plus.
• Proven ability to identify inefficiencies and drive process improvements.

Responsibilities

• Data Onboarding Excellence: onboard customer fleets into platform within SLA.
• Technical Support & Issue Resolution: resolve complex L2 data ingestion and SQL issues within SLA.
• Process Improvement & Scalability: identify recurring onboarding/data issues and improve workflows.
• Documentation & Knowledge Management: maintain onboarding docs, guides, and SQL templates.
• Cross-Functional Collaboration: escalate and resolve product defects with Development/Product teams.

Skills

SQL Server

Data onboarding

L2 support

Data ingestion

Bash

Linux

Education

BE/BTech or B.E./Engg degree

Tools

Jira

Confluence

MS Office

MS Teams

SAP

Salesforce

Job description

Greetings from ZF Group,

Hiring for Application/Production Support - ZF Group- Chennai

Experience: 6-10 Yrs

Work Location: Chennai (Porur)

Working timings: Rotational

Working mode: Hybrid

About company:

• ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.
• ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control.
• Integrated Safety, Automated Driving, and Electric Mobility.
• ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.
• ZF reported sales of 41.4 billion in fiscal 2024 With 161,631 employees worldwide and our impact is truly global 270 locations in 42 countries.

Job Description:

What you can look forward as Application/Production Support Engineer:

• Data Onboarding Excellence
  • Successful onboarding of customer fleets (vehicles, devices, configurations) into platform within SLA
  • Standardized and validated data integration pipelines (SQL, CSV/JSON/XML ingestion). Reduced onboarding errors through data validation and mapping improvements
• Technical Support & Issue Resolution
  • Resolution of complex L2 data ingestion and SQL issues within defined SLA
  • Consistent troubleshooting standards and reusable SQL scripts. Reduced recurrence of ingestion and configuration issues
• Process Improvement & Scalability
  • Identification and elimination of recurring onboarding/data issues (root cause driven)
  • Implementation of improvements to onboarding workflows and data validation processes. Contribution to scalable onboarding standards across Bus Connect
• Documentation & Knowledge Management
  • Uptodate onboarding documentation, troubleshooting guides, and SQL templates
  • Structured knowledge base enabling faster resolution and onboarding
• CrossFunctional Collaboration
  • Clear escalation and resolution of product defects with Development/Product teams
  • Feedback loops translating customer/data issues into product improvements

Your profile as Application/Production Support Engineer:

• Bachelor’s degree in engineering Domian(BE/BTECH)/Ang degree with Min 6+ Yrs in Application/Production Support Engineer using SQL SERVER
• Willing to work in European shifts
• Knowledge and expertise in:
  • Master data management systems such as SQL server, Profisee, and Informatica MDM.
  • Software like: Jira, Confluence, MS office, MS teams, (SAP and Salesforce are an advantage)
  • Data transformation and ingestion workflows (CSV/JSON/XML formats, data cleaning, validation)
  • Modern Linux distributions and Bash are an advantage
• Proven ability to identify inefficiencies and drive process improvements. Solutionoriented with capability to challenge existing processes and propose optimizations