Application/Production Support Engineer(SQL, Bash, Log Analysis)

ZF Group; Chennai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ZF Group in India seeks an Application/Production Support Engineer to onboard customer fleets onto the platform and maintain data pipelines. You will handle L2 SQL issues, implement data validation, and drive process improvements while collaborating with Development and Product teams.

You will work European shifts and leverage SQL Server, Profisee, and Informatica MDM to ensure ongoing stability. A BE/BTech and 4–8 years' experience are expected.

Qualifications

• Bachelor degree in Engineering Domian(BE/BTECH) with Min 4-8 Yrs in Application/Production Support Engineer using SQL SERVER.
• Willing to work in European shifts
• Knowledge and expertise in: Master data management systems such as SQL server, Profisee, and Informatica MDM.
• Software like: Jira, Confluence, MS office, MS teams, (SAP and Salesforce are an advantage)
• Data transformation and ingestion workflows (CSV/JSON/XML formats, data cleaning, validation)
• Modern Linux distributions and Bash are an advantage
• Proven ability to identify inefficiencies and drive process improvements.

Responsibilities

• Successful onboarding of customer fleets into platform within SLA.
• Standardized and validated data integration pipelines (SQL, CSV/JSON/XML ingestion).
• Technical Support & Issue Resolution.
• Resolution of complex L2 data ingestion and SQL issues within defined SLA.
• Consistent troubleshooting standards and reusable SQL scripts.
• Identification and elimination of recurring onboarding/data issues (root cause driven).
• Implementation of improvements to onboarding workflows and data validation processes.
• Documentation & Knowledge Management.
• Cross‑Functional Collaboration with Development/Product teams.
• Feedback loops translating customer/data issues into product improvements.

Skills

SQL Server

Profisee

Informatica MDM

Jira

Confluence

MS Office

MS Teams

SAP

Salesforce

Linux Bash

Education

BE/BTech

Tools

Jira

Confluence

MS Office

MS Teams

SAP

Salesforce

Linux

Job description

What you can look forward as Application/Production Support Engineer:

• Successful onboarding of customer fleets (vehicles, devices, configurations) into platform within SLA
• Standardized and validated data integration pipelines (SQL, CSV/JSON/XML ingestion). Reduced onboarding errors through data validation and mapping improvements
• Technical Support & Issue Resolution
• Resolution of complex L2 data ingestion and SQL issues within defined SLA
• Consistent troubleshooting standards and reusable SQL scripts. Reduced recurrence of ingestion and configuration issues
• Process Improvement & Scalability
• Identification and elimination of recurring onboarding/data issues (root cause driven)
• Implementation of improvements to onboarding workflows and data validation processes. Contribution to scalable onboarding standards across Bus Connect
• Documentation & Knowledge Management
• Structured knowledge base enabling faster resolution and onboarding
• Cross‑Functional Collaboration
• Clear escalation and resolution of product defects with Development/Product teams
• Feedback loops translating customer/data issues into product improvements

Your profile as Application/Production Support Engineer:

• Bachelor degree in Engineering Domian(BE/BTECH)/Ang degree with Min 4-8 Yrs in Application/Production Support Engineer using SQL SERVER
• Willing to work in European shifts
• Knowledge and expertise in:
• Master data management systems such as SQL server, Profisee, and Informatica MDM.
• Software like: Jira, Confluence, MS office, MS teams, (SAP and Salesforce are an advantage)
• Data transformation and ingestion workflows (CSV/JSON/XML formats, data cleaning, validation)
• Modern Linux distributions and Bash are an advantage
• Proven ability to identify inefficiencies and drive process improvements. Solution‑oriented with capability to challenge existing processes and propose optimizations

Why you should choose ZF in India

• Innovative Environment: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.
• Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.
• Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.
• Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.
• Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.