Hiring For Any Graduates SNF Order Management at Chennai location

Infosys BPM Ltd.; Chennai; On-site; INR 360,000 - 420,000; Full time

Job summary

Infosys BPM Ltd. is seeking a Senior Process Executive for night shifts in Chennai. The role requires 1-2 years of experience in BPO, with a focus on Order Management—covering order creation, updates, and pricing.

Candidates must be ready to own service requests, coordinate across teams, and meet client requirements with high quality and timely delivery. The role emphasizes reliability, accuracy, and adherence to information security, with strong communication skills and an ability to handle

Qualifications

• 1-2 years of work experience in a BPO setup with good communication.
• Hands-on experience in the Order Management domain (S&F).
• Willingness to work in night shifts and take ownership of service requests.

Responsibilities

• Handle order creation (Quote to cash) and order updating processes.
• Process pricing and ensure accuracy of orders with clients.
• Manage outbound/inbound transactions and escalations as required.
• Maintain SLA-driven status updates and ensure timely closure of requests.
• Coordinate with teams to resolve issues and provide timely reports as assigned by Team Leader.

Skills

Communication skills

Order management

Detail oriented

Education

Any Graduates

Tools

Order creation (Quote to cash)

Pricing

Order updating

Job description

Job Requirement

Location of posting: Chennai (No.138,(OMR), near the Aavin Milk Factory, Sholinganallur)

Domain - Order Management

Graduation - Any Graduates

Shift time- Night shift

Experience: 1-2 Years

Job Role - Senior Process executive

Notice period: Immediate Joiner/15 Days

Job Role: Senior Process Executive-JL2

• Minimum 1-2 years of work experience preferably in any BPO set up with good communication. Learn and master the process quickly and meet the client requirement for high quality/accurate Service.
• Having a Hands-on experience in working on S&F Domain Order Management
• Having hands on experience in Order creation (Quote to cash), Order updating, Pricing
• Flexible working in night shifts
• Be able to take ownership and responsibility of service request resolution
• Be able to handle Outbound/Inbound Regular/Escalated Transactions
• on a timely manner through the official channels, which tackles transactional details (i.e. Status updates, actions and SLAs)
• Be able to take ownership and action on requests and actively coordinate work to completion
• Ensure non-disclosure of any client specific information and to maintain password integrity
• Be able to meet set goals for Reliability, Efficiency and Quality and adherence to meet the client Requirements
• Be able to assist with reports as assigned by Team Leader.
• Be able to take the additional responsibilities
• Be able to adhere and report information security related incidents without any delay to the right authority. i.e. All information-related incidents, losses
• Any Graduate

Regards

Infosys BPM Recruitment Team