Hindi Customer Support

Advenxa Recruitment; Ernakulam; On-site; INR 223,000 - 335,000; Full time

Job summary

Advenxa Recruitment is seeking a Customer Support Executive - Hindi to join our team in Padivattom, Edappally, Kerala. The role focuses on handling customer interactions in Hindi and English, resolving queries, and maintaining high-quality service standards.

The ideal candidate has strong communication skills, a Bachelor's degree, and 1 year of experience in Banking, BPO, or Customer Support. Fresher applicants with excellent Hindi and English skills are also encouraged to apply.

Qualifications

• 1 year of experience in Banking, BPO, or Customer Support OR Fresher with Good Comm Skills in Hindi & English.
• Freshers with excellent Hindi & English communication skills can also apply.
• Fluent verbal and written communication in Hindi and English

Responsibilities

• Handle inbound and outbound customer interactions professionally
• Provide customer support in Hindi and English
• Resolve customer queries, complaints, and service requests effectively
• Maintain accurate records of customer interactions and follow-ups
• Coordinate with internal teams for issue resolution
• Ensure high levels of customer satisfaction and service quality
• Follow company processes and maintain professionalism in all communications

Skills

English

Hindi

Communication

Education

Bachelor's degree

Job description

Job Description:

Customer Support - Hindi
Location: Padivattom, Edappally

1. Experience: Minimum 1 year of experience in Banking/BPO/Customer support. (Consider Fresher with Good Comm Skills in Hindi & English)
2. Language Proficiency: Fluent in English and Hindi
3. Qualifications: Bachelors degree is mandatory.
4. Salary: ₹20,000.00 - ₹30,000.00 per month.
5. Working Days: 5 days a week

Job Overview

We are looking for a Customer Support Executive - Hindi to handle customer interactions and provide excellent support services. The ideal candidate should possess strong communication skills in both Hindi and English, along with the ability to resolve customer queries efficiently and professionally.

Responsibilities

• Handle inbound and outbound customer interactions professionally
• Provide customer support in Hindi and English
• Resolve customer queries, complaints, and service requests effectively
• Maintain accurate records of customer interactions and follow-ups
• Coordinate with internal teams for issue resolution
• Ensure high levels of customer satisfaction and service quality
• Follow company processes and maintain professionalism in all communications
  

Requirements

• Bachelor's Degree is mandatory
• 1 year of experience in Banking, BPO, or Customer Support OR Fresher with Good Comm Skills in Hindi & English
• Freshers with excellent Hindi & English communication skills can also apply.
• Fluent verbal and written communication in Hindi and English
• Strong interpersonal and problem-solving skills
• Basic computer knowledge and ability to handle customer support systems

Benefits

Requirements: