Helpdesk Senior Associate - ITIL

NTT DATA, Inc.; Bengaluru Urban; Sur place; INR 450 000 - 750 000; Plein temps

Résumé du poste

NTT DATA invites applications for a Help Desk Senior Associate - ITIL to join our team in Bangalore, Karnataka, India. The role focuses on delivering high-quality IT service desk support, incident handling, onboarding assistance, and collaboration with global IT teams to ensure seamless operations.

Applicants should have excellent English communication, strong customer service skills, and a proactive approach to troubleshooting across Windows, macOS, iOS, Android, Google Suite and Microsoft

Qualifications

• Proficient in English, both written and spoken.
• Strong customer service skills demonstrated in a help desk context.
• Able to collaborate with diverse stakeholders and work in a global team.

Responsabilités

• Provide IT Service Desk support and guidance to end-users for devices, apps, and processes.
• Record, update, and escalate issues promptly.
• Support IT onboarding activities for new users.
• Collaborate with internal IT teams on testing, integration, and maintenance.
• Identify and propose improvements to processes and tools.
• Be open to learning other IT domains.

Connaissances

English proficiency

Customer service

Team player

Stakeholder communication

Troubleshooting

Independent worker

Cross‑platform troubleshooting

Outils

Windows 10

macOS

iOS

Android

Google Workspace

Microsoft Environment

Description du poste

Req ID: 394079
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Position Overview

At NTT DATA, we know that anything is possible with the right people on board. Our employees' quality, integrity, and commitment are critical factors in our company’s growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here.

NTT DATA, Inc. currently seeks a “Help Desk Sr Associate ” to join our team in “Bangalore”.

General Duties and Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas

Requirements for this role include

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player
• Excellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Preferences: Optional (nice-to-haves)

• For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do
• ITIL foundation certified – Flexible – Willing to work in a Rotational 24*7
• Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).
• The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.