Helpdesk Senior Associate - ITIL

NTT DATA North America; Dadri; On-site; INR 420,000 - 720,000; Full time

Job summary

NTT DATA invites applications for a Helpdesk Senior Associate - ITIL in Noida, Uttar Pradesh, India. The role delivers L1 guidance through phone, email and chat, handling incidents and service requests in a 24x7 support window.

You will work from office with rotation shifts; graduates with strong communication and writing skills are preferred. ServiceNow, AD, VMs, VPNs and Intune experience is beneficial.

Qualifications

• Graduate with strong communication and writing skills.
• Experience in customer handling and international calling is preferred.
• Willingness to work in rotational shifts with 24x7 support window.

Responsibilities

• Provide L1 technical guidance via phone, email and chat to identify, prioritize and resolve issues.
• Act as liaison between customers and internal teams within Client Infrastructure.
• Troubleshoot Windows OS, PC hardware, MS Office and common applications.
• Use ServiceNow for ticketing and incident management; document troubleshooting steps.
• Understand SSCM, Active Directory, VMs, drive encryption, VPNs and Intune in daily tasks.

Skills

Communication skills

Customer handling

Written communication

Education

Graduate

Tools

ServiceNow

Active Directory

Virtual Machines

Drive Encryption Tools

VPN Tools

Microsoft Intune

Job description

Job Description:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Requirements:

• Must be a Graduate.
• Good communication skills with international calling experience
• Good comprehension & writing skills
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24x7 support window
• Mandate work from office.
• 3-5 Years of Experience

Job description:

• Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team.
• Hands on experience of SD CRM Tools such as ServiceNow.
• Good understanding of SSCM, Active Directory, Virtual Machines, Drive Encryption Tools, VPN Tools, Microsoft Intune.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.