Helpdesk Senior Associate - ITIL

NTT DATA, Inc.; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

NTT DATA, Inc. in Bangalore, Karnataka, India, seeks a Helpdesk Senior Associate - ITIL to provide expert IT Service Desk support and guidance for end-users.

The role emphasizes on-site work with 24/7 rotating shifts and collaboration with internal IT teams on testing, integration, and maintenance. The candidate should have strong English communication skills, exceptional customer service, and solid troubleshooting abilities across Windows, macOS, iOS, Android, Google Suite, and Microsoft

Qualifications

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Strong troubleshooting skills, bug-finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android).

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn and grow in other IT business areas.

Skills

English communication

Customer service

Troubleshooting

Independent work

IT hardware/software troubleshooting (

Tools

Win 10

macOS

iOS

Android

Google Suite

Microsoft Environment

Job description

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas

Requirements for this role include

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player24/7 rotational shifts and week offs and Work from Office mandatoryExcellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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