Helpdesk Associate

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Bangalore, Karnataka, India is seeking a Helpdesk Associate to provide L2 technical guidance and resolve issues via Phone, Email and Chat, engaging in recognition, research, isolation, resolution and follow-up steps.

The role demands a Graduate with 1 year of international calling experience, strong communication and writing skills, and excellent customer handling, with willingness to work in a 24x7 rotating shift environment.

Qualifications

• Graduate or equivalent degree required.
• B.Tech/B.E or technical degree preferred.
• 1 year of international calling experience preferred.
• Strong communication and writing skills.
• Must possess excellent customer handling skills.

Responsibilities

• Provide L2 technical guidance via Phone, Email & Chat.
• Identify, prioritize & resolve reported problems; include recognition, research, isolation, resolution & follow-up steps.
• Act as liaison between customers & client infrastructure departments.
• Demonstrate strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS apps.
• Apply ITIL best practices around Incident & Request Management.

Skills

MS Windows

PC Hardware

MS Office

ITIL

Customer Handling

Communication

International Calling

Rotational Shifts

Education

Graduate

Engineering Degree

Job description

Helpdesk Associate Req ID: 380769 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Helpdesk Associate to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Roles and Responsibilities

• Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Activities include recognition, research, isolation, resolution & follow up steps.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
• Sound knowledge of ITIL best practices around Incident & Request Management procedures

Qualifications

• Helpdesk Associate at Grade-4 position in Service Desk
• Must be a Graduate.
• B.Tech/B.E or any other technical degree preferred
• Good communication skills with 1 year of international calling experience
• Good comprehension & writing skills
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24x7 support window

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Experience Level: Mid Level