Helpdesk Associate - ITIL

NTT DATA, Inc.; Bengaluru Urban; On-site; INR 300,000 - 500,000; Full time

Job summary

NTT DATA, Inc. in Bangalore seeks a Helpdesk Associate – ITIL to join its Service Desk. The role involves providing L1 guidance via phone, email and chat, acting as a liaison between customers and internal teams, and troubleshooting standard desktop software and hardware.

The candidate should be a graduate with strong verbal and written English and Polish, willing to work in shifts and adhere to policies. Prior international calling experience is preferred.

Qualifications

• Graduate with good communication skills and 1+ years of international calling experience.
• Ability to work independently and follow organizational policies.
• Excellent customer handling skills and readiness for rotational shifts.
• Proficient English and Polish communication.

Responsibilities

• Provide L1 technical guidance via phone, email and chat to identify, prioritize and resolve issues.
• Act as liaison between customers and internal teams within Client Infrastructure.
• Troubleshoot MS Windows, PC hardware, Internet Explorer, MS Office and related tools.

Skills

Verbal communication

International calling

Independent work

Policy adherence

Customer handling

Shift readiness

English & Polish

Education

Graduate

Tools

MS Windows

PC hardware

Internet Explorer

MS Office

COTS applications

Job description

• Excellent Verbal Communication skills.

Req ID: 382621

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Helpdesk Associate – ITIL to join our team in Bangalore, Karnataka (IN-KA), India (IN).

Requirements

• Helpdesk Associate at Grade‑4 position in Service Desk
• Must be a Graduate.
• Good communication skills with 1+ Years of international calling experience
• Ability to work independently
• Adhere to organizational policies and procedures
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift.
• Excellent Verbal Communication skills.
• Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.

Job description

• Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.