Helpdesk & NOC Analyst

Itzcyber; India; On-site; INR 350,000 - 520,000; Full time

Job summary

Itzcyber is seeking a proactive Helpdesk & NOC Analyst to join our IT operations team in India. The role focuses on desktop troubleshooting, remote support, and basic network management to ensure smooth operations and client satisfaction.

The ideal candidate has 1–2 years of experience in IT Helpdesk or Technical Support, strong communication skills, and a customer-focused approach. Certification or graduation is a plus.

Qualifications

• 1–2 years of experience in IT Helpdesk or Technical Support role.
• Good understanding of desktop troubleshooting, application installation, and network basics.
• Hands-on experience with remote support and RMM tools.
• Excellent verbal and written communication skills.
• Customer-focused with strong problem-solving ability.
• Qualification: Any graduation and Any IT certification will be Add on.

Responsibilities

• Provide technical support and troubleshooting for desktops, laptops, and applications.
• Handle installation, configuration, and maintenance of software applications.
• Assist users with Outlook setup, email issues, and printer configurations.
• Perform basic network troubleshooting including connectivity, IP, and DNS issues.
• Provide remote assistance to end users using RMM (Remote Monitoring and Management) tools.
• Monitor alerts, respond to incidents, and escalate unresolved issues as needed.
• Maintain accurate documentation of all support activities in the ticketing system.
• Coordinate with senior engineers to ensure smooth IT operations and timely issue resolution.

Skills

Desktop troubleshooting

Remote support

RMM tools

Network basics

Troubleshooting

Communication skills

Tools

RMM tools

Job description

We are seeking a proactive and skilled Helpdesk & NOC Analyst to join our dynamic IT operations team. The ideal candidate will have hands-on experience in desktop troubleshooting, remote support, and basic network management to ensure smooth operations and client satisfaction.

Description:

• Provide technical support and troubleshooting for desktops, laptops, and applications.
• Handle installation, configuration, and maintenance of software applications.
• Assist users with Outlook setup, email issues, and printer configurations.
• Perform basic network troubleshooting including connectivity, IP, and DNS issues.
• Provide remote assistance to end users using RMM (Remote Monitoring and Management) tools.
• Monitor alerts, respond to incidents, and escalate unresolved issues as needed.
• Maintain accurate documentation of all support activities in the ticketing system.
• Coordinate with senior engineers to ensure smooth IT operations and timely issue resolution.

Requirements:

• 1–2 years of experience in IT Helpdesk or Technical Support role.
• Good understanding of desktop troubleshooting, application installation, and network basics.
• Hands-on experience with remote support and RMM tools.
• Excellent verbal and written communication skills.
• Customer-focused with strong problem-solving ability.
• Qualification: Any graduation and Any IT certification will be Add on.