Helpdesk Executive

JLL; Kolkata Metropolitan Area; On-site; INR 250,000 - 300,000; Full time

Job summary

JLL in Kolkata seeks a Facilities Coordinator to manage resident and tenant communications and coordinate service requests across maintenance, security, and housekeeping.

You will greet visitors, maintain records, process bookings, and support the Property Manager to keep the mall operating at peak efficiency. This role requires strong communication and organizational skills.

Responsibilities

• Providing help and advice to residents/tenants in case any help they ask for.
• Communicating courteously with residents by telephone, email and face to face.
• Manage the help desk reception area, greeting residents, visitors, and vendors professionally
• Maintain accurate records of all resident interactions and service requests in the property management system.
• Log, track, and coordinate maintenance requests and complaints through the work order system.
• Investigating and solving residents' problems.
• Liaise with Security team in case of lost and found and communicate with residents.
• Keeping accurate records of discussions or correspondence with residents.
• Producing written information for residents, often involving use of computer packages/software;
• Developing feedback or complaints procedures for residents to use.
• Get residents feedback and liaise with respective departments HODs for any remedial action.
• Perform all work as assigned by the Property Manager as deemed necessary to maintain and operate the Mall at an optimum level.
• Follow up on pending service requests to ensure timely resolution
• Coordinate with maintenance, housekeeping, security, and vendor teams for service delivery
• Escalate urgent issues to property management as appropriate
• Maintain service request logs and generate reports as required
• Maintain resident databases and contact information
• Assist with move-in and move-out documentation and coordination
• Process facility booking requests for common areas and amenities
• Handle visitor registration and access card/key management
• Maintain records of deliveries, courier packages, and mail distribution.

Job description

To Manage and works for active communication among the residents, co-workers, superiors.

• Providing help and advice to residents/tenants in case any help they ask for.
• Communicating courteously with residents by telephone, email and face to face.
• Manage the help desk reception area, greeting residents, visitors, and vendors professionally
• Maintain accurate records of all resident interactions and service requests in the property management system.
• Log, track, and coordinate maintenance requests and complaints through the work order system.
• Investigating and solving residents' problems.
• Liaise with Security team in case of lost and found and communicate with residents.
• Keeping accurate records of discussions or correspondence with residents.
• Producing written information for residents, often involving use of computer packages/software;
• Developing feedback or complaints procedures for residents to use.
• Get residents feedback and liaise with respective departments HODs for any remedial action.
• Perform all work as assigned by the Property Manager as deemed necessary to maintain and operate the Mall at an optimum level.
• Follow up on pending service requests to ensure timely resolution
• Coordinate with maintenance, housekeeping, security, and vendor teams for service delivery
• Escalate urgent issues to property management as appropriate
• Maintain service request logs and generate reports as required
• Maintain resident databases and contact information
• Assist with move-in and move-out documentation and coordination
• Process facility booking requests for common areas and amenities
• Handle visitor registration and access card/key management
• Maintain records of deliveries, courier packages, and mail distribution.