Helpdesk Executive

Jones Lang LaSalle Incorporated; Kolkata District; On-site; INR 300,000 - 500,000; Full time

Job summary

Brightstone is seeking a Property Management Coordinator in Kolkata to manage resident communications, coordinate services, and maintain records across housing complexes. On-site role with a 48-hour scheduled week.

You will work with maintenance, security, and vendor teams, handle move-in/out processes, and ensure timely resolution of service requests while delivering a seamless living experience.

Responsibilities

• Providing help and advice to residents/tenants in case any help they ask for.
• Communicating courteously with residents by telephone, email and face to face.
• Manage the help desk reception area, greeting residents, visitors, and vendors professionally
• Maintain accurate records of all resident interactions and service requests in the property management system.
• Log, track, and coordinate maintenance requests and complaints through the work order system.
• Investigating and solving residents' problems.
• Liaise with Security team in case of lost and found and communicate with residents.
• Keeping accurate records of discussions or correspondence with residents.
• Producing written information for residents, often involving use of computer packages/software;
• Developing feedback or complaints procedures for residents to use.
• Get residents feedback and liaise with respective departments HODs for any remedial action.
• Perform all work as assigned by the Property Manager as deemed necessary to maintain and operate the Mall at an optimum level.
• Follow up on pending service requests to ensure timely resolution
• Coordinate with maintenance, housekeeping, security, and vendor teams for service delivery
• Escalate urgent issues to property management as appropriate
• Maintain service request logs and generate reports as required
• Maintain resident databases and contact information
• Assist with move-in and move-out documentation and coordination
• Process facility booking requests for common areas and amenities
• Handle visitor registration and access card/key management
• Maintain records of deliveries, courier packages, and mail distribution.

Job description

Tailored residential property management, with Brightstone. Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

To Manage and works for active communication among the residents, co-workers, superiors.

• Providing help and advice to residents/tenants in case any help they ask for.
• Communicating courteously with residents by telephone, email and face to face.
• Manage the help desk reception area, greeting residents, visitors, and vendors professionally
• Maintain accurate records of all resident interactions and service requests in the property management system.
• Log, track, and coordinate maintenance requests and complaints through the work order system.
• Investigating and solving residents' problems.
• Liaise with Security team in case of lost and found and communicate with residents.
• Keeping accurate records of discussions or correspondence with residents.
• Producing written information for residents, often involving use of computer packages/software;
• Developing feedback or complaints procedures for residents to use.
• Get residents feedback and liaise with respective departments HODs for any remedial action.
• Perform all work as assigned by the Property Manager as deemed necessary to maintain and operate the Mall at an optimum level.
• Follow up on pending service requests to ensure timely resolution
• Coordinate with maintenance, housekeeping, security, and vendor teams for service delivery
• Escalate urgent issues to property management as appropriate
• Maintain service request logs and generate reports as required
• Maintain resident databases and contact information
• Assist with move-in and move-out documentation and coordination
• Process facility booking requests for common areas and amenities
• Handle visitor registration and access card/key management
• Maintain records of deliveries, courier packages, and mail distribution.

Location: On-site –Kolkata, WB Scheduled Weekly Hours: 48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At Brightstone, we’re committed to redefine residential property management across India through innovation, expertise and our drive for excellence. Our people are our greatest asset when it comes to achieving this – professionals who bring passion and precision to every aspect of residential property management.