Helpdesk Executive

Jones Lang LaSalle, Inc.; Gurugram District; On-site; INR 350,000 - 500,000; Full time

Job summary

Jones Lang LaSalle, Inc. is seeking a Helpdesk Executive for the Gurugram client site with a 24x7 rotational shift. The role focuses on managing service requests, feedback, and ticketing through Service Now and phone interactions.

Candidate must have strong communication, customer service and team coordination abilities, with experience in handling SLAs/KPIs. On-site, 48 weekly hours, HR liaison duties included.

Qualifications

• Strong communication skills - to be articulate, precise and respectful in written and verbal communication.
• Work on client's automated tool (Service Now) & over telephone calls
• Record all feedback, track service orders, PPMs etc on excel trackers
• Work as part of a group of specialized teams to ensure handling of feedback/complaints/requests tickets
• Assign and track tickets to timely closure
• Round the clock operation
• Previous experience on Helpdesk, a plus
• Ability to deliver on measurable performance metrics- SLAs/KPI’s

Responsibilities

• Staff Locker Inventory
• Parking requests – Temp / Permanent including issuance of RFID stickers
• Maintain inventory
• Business Card Processing
• Stationery issuance
• Additional responsibilities as needed will be introduced

Skills

Communication skills

Customer service

Team coordination

Time management

Tools

Service Now

Excel

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role : Helpdesk Executive

Location: Gurugram - Client site - Premium Office Space

Shift: 24*7 Rotational Shift

Strong communication skills - to be articulate, precise and respectful in written and verbal communication.

Work on client's automated tool (Service Now) & over telephone calls

Record all feedback, track service orders, PPMs etc on excel trackers

Work as part of a group of specialized teams to ensure handling of feedback/complaints/requests tickets

Assign and track tickets to timely closure

Round the clock operation

Previous experience on Helpdesk, a plus

Ability to deliver on measurable performance metrics- SLAs/KPI’s

Ad-hoc tasks :

Staff Locker Inventory

Parking requests – Temp / Permanent including issuance of RFID stickers

Maintain inventory

Business Card Processing

Stationery issuance

Additional responsibilities as needed will be introduced

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

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