Guest Relation Executive

JLL; Mumbai City; On-site; INR 280,000 - 420,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Front Office Associate for our Navi Mumbai site. You will greet visitors, issue badges, coordinate with hosts, and maintain a secure lobby environment.

Responsibilities include safety briefings, logging visitor details, handling complaints, and ensuring smooth access control and timely communication with the appropriate teams. The role is on-site with a 48-hour weekly schedule.

Qualifications

• Greet visitors and clients courteously
• Maintain visitor log and issue badges
• Coordinate with hosts and sponsors
• Ensure safety briefings and access control
• Handle complaints and escalate as needed

Responsibilities

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival and follow-up calls made where guests are not picked up.
• Issue visitor badges/temporary cards and manage ID access.
• Ensure safety briefing to visitors and provide emergency information.
• Maintain lobby cleanliness and manage access procedures.
• Coordinate with night shift to prepare badges for large arrivals.
• Follow client safety and security protocols and assist with escalations.

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Operations delivery

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed
• Visitor admission is properly authorized
• Maintained visitor log book and book taxis if required
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
• Client safety and security protocols are followed
• Daily reconciliation & shredding of daily badges.
• Participate in Emergency Evacuation procedures including crisis management and business continuit

Location:

On-site –Navi Mumbai, MH

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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