Helpdesk Executive

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Total Rewards Program

Competitive pay and benefits

On-site Bengaluru location

Job summary

Jones Lang LaSalle Incorporated in Bengaluru is seeking a Helpdesk Executive for Work Dynamics to centralise logs and requests, log and escalate complaints, and coordinate with multiple teams to ensure timely resolution. You will support reporting and safety procedures while contributing to operational efficiency.

The role requires strong experience in helpdesk operations, facilities management, and occupational safety, with a focus on process improvement and collaboration across engineering and

Qualifications

• Proven experience in facilities management.
• Bachelor's degree or equivalent.
• Strong background in helpdesk operations.
• Solid knowledge of occupational safety.
• Track record in rolling out improvement initiatives.

Responsibilities

• Centralise all logs and requests.
• Log complaints with detailed information.
• Tag requests with unique IDs and route to correct department.
• Coordinate with assignees and monitor response times.
• Prepare daily, weekly, and monthly status reports.
• Assist building engineers with analyses.
• Support monthly management reporting and invoicing processing.
• Collaborate with admin, engineering and facilities teams; ensure workplace safety.
• Participate in safety reviews and emergency evacuations as needed.

Skills

Facilities management experience

Helpdesk operations

Occupational safety knowledge

Improvement initiatives

Education

Bachelor's degree

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Helpdesk Executive Work Dynamics

What this job involves

Centralising all logs and requests

What we’re looking for

What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details of the requests. In line with this, you’ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You’ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, you’ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You’ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope.

Performing other ad hoc tasks As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you’ll work closely with admin personnel in processing invoices. Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you’ll actively participate in health and safety reviews and identify potential risks. You’ll also participate in emergency evacuation procedures as needed.

Sound like you? To apply you need to have:

• Proven industry experience
• Are you a degree holder with three to five years’ experience in facilities management?
• Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety?
• Do you have a proven track record in rolling out improvement initiatives?

Collaborative mind set

At JLL, we believe that collaboration plays a central role in achieving success—that’s why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer‑centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Bengaluru, KA

Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page