Helpdesk Executive

JLL; Amravati; On-site; INR 240,000 - 360,000; Full time

Job summary

JLL is seeking a Helpdesk Executive in Amravati to be the first point of contact for IT support, handling hardware, software, and network issues with prompt, courteous service.

You will log and manage tickets, provide user guidance and basic training, and assist with system maintenance and account setups in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1-3 years of experience in IT support or helpdesk role.
• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system; diagnose and resolve hardware, software, and network issues.
• Log, prioritize, and manage tickets through to resolution; document issues, troubleshooting steps, and solutions.
• Guide users through step-by-step solutions for common problems and provide basic training on standard applications.
• Set up and configure new user accounts, email addresses, and access permissions; maintain IT equipment inventory.

Skills

Excellent communication

Problem solving

Customer service

Team player

Time management

Analytical thinking

Education

Bachelor's degree in Computer Science or IT

Tools

Office 365

Active Directory

Remote support tools

Ticketing systems

Mobile Device Management

Job description

Job Description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Helpdesk Executive Job Description

Position Overview

The Helpdesk Executive serves as the first point of contact for technical support, providing timely assistance to end-users experiencing IT-related issues. This role ensures smooth day-to-day operations by resolving technical problems, managing support tickets, and maintaining high levels of customer satisfaction.

Key Responsibilities

Technical Support & Troubleshooting

Respond to incoming support requests via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network connectivity issues. Provide remote and in-person technical assistance to users across the organization. Escalate complex technical issues to senior IT staff or specialized teams when necessary.

Ticket Management

Log all support requests accurately in the helpdesk ticketing system. Track, prioritize, and manage tickets through to resolution. Maintain detailed documentation of issues, troubleshooting steps, and solutions. Follow up with users to ensure issues are fully resolved and satisfaction is achieved.

User Support & Training

Guide users through step-by-step solutions for common technical problems. Assist with software installations, configurations, and updates. Provide basic training on standard applications and systems. Create and maintain user guides and knowledge base articles.

System Maintenance

Perform routine system checks and preventive maintenance. Set up and configure new user accounts, email addresses, and access permissions. Assist with hardware setup including desktops, laptops, printers, and mobile devices. Maintain inventory of IT equipment and accessories.

Required Qualifications

Education & Experience

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 1-3 years of experience in IT support or helpdesk role. Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.

Technical Skills

Proficiency with Windows and Mac operating systems. Understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience with Microsoft Office 365, Active Directory, and common business applications. Familiarity with remote support tools and ticketing systems. Basic knowledge of mobile device management (iOS/Android).

Soft Skills

Excellent communication and interpersonal skills. Strong problem-solving abilities and analytical thinking. Patience and customer service orientation. Ability to explain technical concepts to non-technical users. Time management skills with ability to handle multiple priorities. Team player with collaborative mindset.

Performance Metrics

Average response time to support tickets, first-call resolution rate, customer satisfaction scores, ticket closure rate within SLA timeframes, and user feedback ratings typically measure success in this role.

Work Environment

This position typically involves office-based work with occasional requirements to move equipment or assist users at various locations within the facility. Standard business hours apply, though some flexibility for urgent issues may be required.

Location

On-site –Amravati,MH

Scheduled Weekly Hours

48

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.