Helpdesk Executive

JLL; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

JLL is seeking a Helpdesk Executive for on-site work in Bengaluru. You will centralise logs, log complaints with complete details, and tag requests for proper routing. You will coordinate with engineers, admin and facilities teams while following up on progress and maintaining response times.

You will prepare daily, weekly and monthly reports, assist with analyses, and participate in safety reviews and evacuation procedures. This role emphasizes collaboration and a strong customer focus.

Qualifications

• Degree holder with 3–5 years' facilities management experience.
• Proven track record in helpdesk operations.
• Solid background in occupational safety.
• Experience rolling out improvement initiatives.
• Strong collaboration and customer-centric approach.

Responsibilities

• Centralising all logs and requests.
• Log and track complaints with complete details.
• Tag requests with unique IDs and route to correct department.
• Follow up on progress and monitor response times.
• Prepare daily/weekly/monthly reports on call status.
• Assist building engineers in analyses.
• Coordinate with admin, engineering and facilities teams.
• Participate in health and safety reviews and evacuation procedures.
• Handle ad hoc tasks and support monthly management report.

Skills

Helpdesk operations

Facilities management

Occupational safety

Customer-focused

Communication skills

Education

Bachelor's degree in facilities management

Job description

Helpdesk Executive Work Dynamics

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

Centralising all logs and requests.

What we're looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you'll provide superior call logging services-receiving and logging complaints containing complete details of the requests.

In line with this, you'll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You'll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.

Furthermore, you'll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You'll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls.

Assisting building engineers in conducting analyses is also within your scope.

Performing other ad hoc tasks

As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks.

Part of your mandate is to contribute to the monthly management report for our clients.

Likewise, you'll work closely with admin personnel in processing invoices.

Likewise, you'll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures.

Ensuring workplace safety is also within your scope. To do this, you'll actively participate in health and safety reviews and identify potential risks.

You'll also participate in emergency evacuation procedures as needed.

Sound like you?

• Proven industry experience
• Are you a degree holder with three to five years' experience in facilities management?
• Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety?
• Do you have a proven track record in rolling out improvement initiatives?

Collaborative mind set

At JLL, we believe that collaboration plays a central role in achieving success-that's why you must demonstrate flexibility in working with a team.

Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively.

You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location

On-site -Bengaluru, KA

Scheduled Weekly Hours

48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any par