Helpdesk Associate-ITIL

NTT DATA, Inc.; Bengaluru; On-site; INR 260,000 - 380,000; Full time

Job summary

NTT DATA, Inc. in Bangalore, Karnataka is seeking a Helpdesk Associate-ITIL to join our team. You will provide IT service desk support for various devices and applications, and assist with onboarding for end-users.

This role requires 24/7 rotational shifts and on-site work. You will collaborate with global IT teams, document and escalate issues, and seek process improvements to enhance service delivery.

Qualifications

• Excellent English written and verbal communication skills.
• Exceptional customer service and team player mindset.
• Strong troubleshooting skills with cross-OS knowledge (Windows, macOS, mobile).

Responsibilities

• Provide IT service desk support and training to end-users.
• Record, update, and escalate issues promptly.
• Support onboarding of end-users and collaborate with IT teams.
• Assist in testing, integration, and maintenance of systems.
• Identify and implement process and tool improvements.

Skills

Excellent English communication

Customer service

Team player

Willing to learn

Troubleshooting

Independent worker

Tools

Windows 10

macOS

iOS

Android

Google Suite

Microsoft Environment

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Helpdesk Associate-ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

General Duties and Responsibilities:

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas

Requirements for this role include:

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player
• 24/7 rotational shifts and week offs and Work from Office mandatory
• Excellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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