Technical Service Desk Engineer

Talent Acquaintance; Mumbai; Presencial; INR 300.000 - 540.000; Jornada completa

Descripción de la vacante

Talent Acquaintance is seeking a capable Technical Support Specialist in Mumbai to assist customers via phone, email, or chat and resolve complex issues with precision.

The role requires strong technical understanding, excellent communication, and superior problem-solving skills in a fast-paced environment, focusing on maintaining high customer satisfaction and loyalty.

Formación

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsabilidades

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Conocimientos

Technical knowledge

Communication skills

Problem-solving

Analytical skills

Adaptability

CRM tools

Herramientas

CRM software

Descripción del empleo

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.