Technical Service Desk Engineer

Talent Acquaintance; Chandigarh; Presencial; INR 200.000 - 280.000; Jornada completa

Descripción de la vacante

Talent Acquaintance in Chandigarh invites a customer support professional to provide technical assistance to customers via phone, email, or chat, troubleshoot complex issues, and collaborate with internal teams to boost product knowledge and customer satisfaction.

You will develop knowledge of products and services, analyze feedback for improvements, and build strong relationships to foster loyalty and retention in a fast-paced environment.

Formación

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsabilidades

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Conocimientos

Technical aptitude

Communication

Customer service

Herramientas

CRM software

Descripción del empleo

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.