Technical Service Desk Engineer

Talent Acquaintance; Jaipur; Vor Ort; INR 300.000 - 450.000; Vollzeit

Zusammenfassung

Talent Acquaintance in Jaipur, India seeks a dedicated Customer Support Professional to provide technical assistance via phone, email, or chat. The role emphasizes troubleshooting complex issues and collaborating with teams to boost product knowledge and customer satisfaction.

The ideal candidate brings strong technical understanding, excellent communication, and the ability to prioritize in a fast-paced environment while building lasting customer relationships for loyalty and retention.

Qualifikationen

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Aufgaben

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Kenntnisse

Technical knowledge

Communication skills

Prioritization

Problem solving

Customer service software

Adaptability

Tools

CRM software

Jobbeschreibung

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.