Helpdesk Associate - Technical Troubleshooting

NTT DATA, Inc.; Dadri; On-site; INR 350,000 - 500,000; Full time

Job summary

NTT DATA Services in Noida, UP seeks a Helpdesk Associate for technical troubleshooting. You will monitor live dashboards, perform reporting, and allocate workflows to resolve incidents efficiently.

The role requires strong English communication, good customer service, and the ability to analyze problems and guide colleagues. You will act as a liaison across departments to ensure timely resolution of online system issues and provide guidance through established processes.

Qualifications

• Ideally University education, preferably technical degree, or Microsoft certifications.
• Awareness of Microsoft Operating Systems local and Hybrid administration and Microsoft Office family applications
• Experience of providing Hybrid (Office and Remote) IT support is an advantage
• Good reporting abilities
• Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
• Excellent communication and customer service skills
• Fluency in English language
• Flexibility to work shifts if required

Responsibilities

• Live dashboard monitoring, reporting & workflow allocation
• Quality analysis on agreed aspects
• Trending and in-depth anlysis on service delivery components
• Management Information Presentations
• Acts as coach & escalation point for less experienced colleagues
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
• Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Job description

Select how often (in days) to receive an alert: Create Alert

Helpdesk Associate - Technical Troubleshooting

Date: Sep 25, 2026

Location: Noida, UP, IN

Company: NTT DATA Services

Live dashboard monitoring, reporting & workflow allocation

Quality analysis on agreed aspects

Trending and in-depth anlysis on service delivery components

Management Information Presentations

Acts as coach & an escalation point for less experienced colleagues

Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions

Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Key Skills

Ideally University education, preferably technical degree, or Microsoft certifications

Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications

Experience of providing Hybrid (Office and Remote) IT support is an advantage

Good reporting abilities

Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills

Excellent communication and customer service skills

Fluency in English language

Flexibility to work shifts if required

Job Segment: Help Desk, Information Technology, Technical Support, Technology