Helpdesk-In Global MNC-Mumbai- CTC 8.5 LPA!

You & I Consulting; Mumbai; On-site; INR 765,000 - 935,000; Full time

Job summary

You & I Consulting in Mumbai is recruiting for a Helpdesk Skills role. The position requires 1 to 8 years of experience and involves providing first‑level HR support to employees. You will handle HR policies, benefits queries, and TM services, while managing tickets and ensuring SLA targets are met.

This is an office-based role with a CTC up to 8.5 LPA. If you are customer-oriented with strong communication, apply to join a Global Giant MNC in Mumbai.

Qualifications

• Experience in HR helpdesk or employee support is required.
• Ability to manage tickets and meet SLA targets.
• Understanding of HR policies and benefits processes.

Responsibilities

• Provide first-level HR support to employees.
• Respond to queries on HR policies, benefits and TM services.
• Manage HR helpdesk tickets and maintain data accuracy.
• Escalate complex issues as per procedures.

Skills

HR Helpdesk

Ticketing System

Customer Service

MS Excel

Tools

HRIS

Job description

Job description

You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India.

***We are hiring for a Global MNC In Mumbai for

** Helpdesk Skills

Hiring For Global Giant MNC

Role: Helpdesk Skills

Location: Mumbai

Exp- 1yrs - 8yrs

CTC: upto 8.5 LPA

Work from office only

Experience & Responsibility:

Role Purpose :

• The Helpdesk Team Member provides first-level HR support to employees, ensuring timely resolution of queries and adherence to service standards.

Key Responsibilities :

• Respond to employee queries related to HR policies, benefits, and TM services
• Manage tickets through the HR helpdesk system and meet SLA targets
• Support I-9 processing and employee data updates
• Escalate complex issues in line with defined procedures