Help Desk Coordinator

American Express Global Business Travel; Gurgaon; On-site; INR 450,000 - 650,000; Full time

Job summary

American Express Global Business Travel in Gurgaon, India, seeks a detail-oriented professional to manage hotel invoicing within the SNAP tool. You will ensure accurate VAT entries, chase missing invoices with vendors, and keep SNAP up-to-date daily under SLA.

The role requires 2–4 years of experience, a Bachelor's degree, and strong MS Excel and Outlook skills, with excellent communication and stakeholder collaboration.

Qualifications

• Bachelor's degree required with 2–4 years of experience.
• Strong written and verbal communication skills.
• Proficient in major GDS systems (Sabre, Apollo, Amadeus, Galileo).
• Accurate data entry and analytical mindset.

Responsibilities

• Access to Client SNAP tool and manage access compliance.
• Identify missing hotel invoices in SNAP and coordinate with vendors.
• Update SNAP with hotel VAT information for invoices.
• Maintain daily SNAP updates aligned with SLA.
• Coordinate with UK account Team Leader and Client Manager for updates.
• Activate and manage NDC content on multiple OBTs.
• Support MIHD Level 1 in creating DK/CAP AIM profiles.
• Analyze and share Billing and Settlement Invoices for the client.

Skills

Excellent written communication

Strong analytical skills

Data accuracy

Relationship building

Education

Bachelor's degree

Tools

Sabre

Apollo

Amadeus

Galileo

MS Excel

MS Outlook

Job description

Job Description:

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll do

• The role includes working onaccess to Client SNAP tool
• Responsible to identify missing hotel invoices within SNAP (tool), and chase invoices with hotel vendors directly
• Responsible to update SNAP accurately with hotel VAT information for each hotel invoice
• Updating SNAP daily in line with Service Level Agreement
• Liaise with UK account Team Leader and Client Manager to provide updates/raise queries as required
• Adhere to strict compliance guidelines regarding SNAP access
• Responsible to activate and manage the NDC content on multiple OBTs
• Support MIHD Level 1 team in creating DK/ CAP AIM Profiles
• Analyze and share Billing and Settlement Invoices for the client

What We're looking for

• Bachelors degree with 2 -4 years of experience.
• Excellent written and communication skills
• Strong Background and working knowledge on GDS – Sabre, Apollo, Amadeus, Galileo
• Accuracy in data input and analytical qualities
• Proven record of building internal relationships
• Competent in using MS Excel & MS Outlook

Location

Gurgaon, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult Amex GBT Recruitment Privacy Statement.