Senior Travel Counselor

American Express Global Business Travel; Gurgaon; On-site; INR 420,000 - 650,000; Full time

Job summary

American Express Global Business Travel is hiring a Travel Consultant to join a highly skilled remote team serving corporate clients from Gurgaon, India. You will advise and arrange travel, research options, and book domestic and international trips across air, rail, road, and hotels, using Sabre, Apollo, Galileo or Amadeus.

The role requires strong client service, communication, and data integrity. Expect collaboration within the team to coach and improve service levels, and flexibility to work

Qualifications

• Native GDS expertise and experience with Sabre, Apollo, Galileo and Amadeus.
• Professional communication, written and verbal, with clients and colleagues.
• Attention to detail and integrity in handling traveler data.
• Solid understanding of corporate travel industry and policies.

Responsibilities

• Advise and arrange travel for corporate customers (individuals and groups).
• Conduct analysis of travel options and anticipate traveler needs to upsell services.
• Book domestic and international business travel across air, rail, road and accommodations.
• Utilise GDS tools; training may be provided.
• Ensure compliance with travel policies and regulatory requirements.
• Provide courteous service and handle special requests from travelers.
• Collaborate with team to coach, mentor and improve service levels.

Skills

Exceptional client service

Strong communication

Detail orientation

Integrity and confidentiality

Team collaboration

Travel industry knowledge

Tools

Sabre

Apollo

Galileo

Amadeus

Job description

Job Description:

Amex GBT is a place where colleagues find inspiration in travel as a force for good and –through their work– can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

Gurgaon, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;