Help Desk Analyst

Pinnacle Infotech; Durgapur; On-site; INR 300,000 - 600,000; Full time

Job summary

A leading company is seeking a skilled IT Help Desk Analyst to provide technical support and ensure smooth IT operations. This role involves troubleshooting complex issues, assisting users, and supporting IT infrastructure. Ideal candidates should have experience in IT support and should thrive in a collaborative environment.

Qualifications

• 1-2 years of experience in IT help desk or support role.
• Knowledge of networking protocols (DNS, DHCP, TCP/IP).
• Strong analytical and troubleshooting skills.

Responsibilities

• Provide Level 1 and Level 2 technical support to end-users.
• Troubleshoot and resolve advanced hardware and software issues.
• Document incidents and solutions and collaborate with IT teams.

Skills

Windows

macOS

Office 365

Networking

VPN troubleshooting

Analytical skills

Troubleshooting

Education

Bachelor’s degree in Computer Science or IT

Tools

Jira

ServiceNow

Zendesk

Job description

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Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with Pinnaclites!

Job Title: IT Help Desk Analyst

Location: Durgapur

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience: 1-2 years of experience in IT help desk or technical support role.

Department: IT Support / IT Services

Reports To: IT Manager / IT Head

Employment Type: Full-time

Job Summary:

We are looking for a skilled IT Help Desk Analyst to provide technical support and ensure the smooth operation of IT systems across the organization. This role involves troubleshooting complex issues and assisting users with IT-related challenges.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support to end-users.
• Troubleshoot and resolve advanced hardware and software issues.
• Manage user accounts, permissions, and Active Directory configurations.
• Support IT infrastructure, including networks, servers, and cloud applications.
• Assist with system upgrades, patches, and security updates.
• Document incidents, solutions, and standard operating procedures.
• Train end-users on software tools and best practices.
• Collaborate with IT teams on projects and system improvements.

Requirements:

• 1-2 years of experience in an IT help desk or technical support role.
• Strong knowledge of Windows and macOS environments, Office 365, and remote support tools.
• Experience with networking (DNS, DHCP, TCP/IP) and troubleshooting VPNs.
• Familiarity with ticketing systems (e.g., Jira,ServiceNow, Zendesk).
• Strong analytical and troubleshooting skills.

Interested candidates, please share your resume at [e-mail]

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Engineering, and Other

• Industries

  IT Services and IT Consulting, Engineering Services, and Design Services

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