Customer Excellence Executive

Licious; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Licious in Bengaluru is seeking a customer service professional to re-engage lapsed customers, gather feedback, and drive repeat purchases through proactive outreach and follow-ups. You will communicate promotions and new product launches using CRM tools.

The ideal candidate has 0–3 years in customer service, excellent listening and communication skills, an analytical mindset, and strong organizational abilities.

Qualifications

• Graduate in any discipline.
• 0–3 years of experience in customer service, telesales, customer support, CRM, or call centre operations preferred.
• Excellent listening and interpersonal skills.
• Strong verbal communication with a customer-first mindset.
• Patient, empathetic and able to build rapport over the phone.
• Analytical mindset to identify patterns and generate insights.
• Strong organizational and time management skills.
• Ability to collaborate effectively with cross-functional teams.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Comfortable working with CRM platforms and customer databases (preferred).

Responsibilities

• Contact lapsed customers to understand reasons for inactivity through structured feedback calls.
• Conduct short customer satisfaction and experience survey.
• Reach out to existing offline customers to communicate new product launches, promotions, and seasonal offerings.
• Proactively encourage repeat purchases based on customers’ previous buying patterns and replenishment cycles.
• Capture customer feedback accurately and identify recurring themes, issues, and opportunities.
• Prepare daily, weekly, and monthly reports with customer insights, calling performance, and key trends.
• Work closely with Operations, Marketing, and Category teams to share customer feedback and recommend improvements.
• Maintain accurate customer records and ensure timely follow-up on customer requests or concerns.
• Meet defined productivity and quality standards for customer interactions.

Skills

Active listening

Interpersonal skills

Verbal communication

Customer-first mindset

Analytical mindset

Time management

Cross-functional collaboration

MS Office

CRM platforms

Education

Graduation in any discipline

Tools

CRM platforms

Microsoft Office

Job description

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!

Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on…

What makes the role meaty?

• Contact lapsed customers to understand reasons for inactivity through structured feedback calls.
• Conduct short customer satisfaction and experience survey.
• Reach out to existing offline customers to communicate new product launches, promotions, and seasonal offerings.
• Proactively encourage repeat purchases based on customers’ previous buying patterns and replenishment cycles.
• Capture customer feedback accurately and identify recurring themes, issues, and opportunities.
• Prepare daily, weekly, and monthly reports with customer insights, calling performance, and key trends.
• Work closely with Operations, Marketing, and Category teams to share customer feedback and recommend improvements.
• Maintain accurate customer records and ensure timely follow-up on customer requests or concerns.
• Meet defined productivity and quality standards for customer interactions.

We hope that you have...

• Are a Graduate in any discipline.
• Have 0–3 years of experience in customer service, telesales, customer support, CRM, or call centre operations is preferred.
• Have excellent listening and interpersonal skills.
• Have Strong verbal communication with a customer-first mindset.
• Are Patient, empathetic, and able to build rapport over the phone.
• Are Analytical mindset with the ability to identify patterns and generate insights.
• Are Strong organizational and time management skills.
• Have the Ability to collaborate effectivey with cross-functional teams.
• Are Proficient in Microsoft Office (Excel, Word, PowerPoint.
• Are Comfortable working with CRM platforms and customer databases (preferred).