Head – Sales & Operations

EzyHelpers; Bengaluru; Sur place; INR 3 500 000 - 7 000 000; Plein temps

Résumé du poste

EzyHelpers seeks a dynamic leader to own Sales & Operations in Bangalore, responsible for growing the business, delivering service excellence, and guiding a high-performing team. You will manage client relationships, oversee placements, and ensure seamless service delivery with a focus on profitability and customer satisfaction.

The role requires hands-on leadership in a fast-paced environment, travel within Bengaluru, and a willingness to engage directly with customers and caregivers as needed.

Qualifications

• Proven experience managing sales, service operations, and teams.
• Fluency in English, Kannada, and Hindi.
• Entrepreneurial mindset with strong commercial judgment.
• Confidence in negotiation, conflict resolution, and handling demanding customer situations.

Responsabilités

• Lead the sales funnel, improve conversions, drive revenue and profitability targets.
• Understand customer requirements, set clear expectations, oversee placements, and build lasting relationships.
• Coordinate with sourcing and placement teams to ensure timely joining, onboarding, and service continuity.
• Personally handle escalations and replacements, resolving root causes to reduce recurring issues.
• Set targets, review performance, coach team members, and foster ownership and responsiveness.
• Visit customers, meet helpers, support placements, and resolve issues in person when required.

Connaissances

Sales leadership

Operations management

Team leadership

Multilingual communication

Negotiation

Description du poste

Own Sales & Operations end to end — from the first customer enquiry to placement, ongoing service, and escalation resolution. A high-stakes leadership role with direct accountability for growth, customer experience, and team performance.

Bangalore · Office-based, with field involvement

1,000+ families served We review every application Mutual fit response within 2 weeks

About the role

Can you grow a business, lead a team, handle difficult customer conversations, and step on the ground when a situation needs your attention? At EzyHelpers, we help families find reliable domestic help and caregiving support. We’re looking for a dynamic, entrepreneurial leader to own Sales & Operations — from the first customer enquiry to placement, ongoing service, and escalation resolution. This is a high-stakes leadership role with direct accountability for business growth, customer experience, and team performance. We strongly encourage women leaders to apply.

What you'll do

• Sales & revenue: Lead the sales funnel, improve conversions, drive collections, and deliver revenue and profitability targets.
• Customer management: Understand requirements, set clear expectations, oversee placements, and build lasting customer relationships.
• Operations & delivery: Coordinate with sourcing and placement teams to ensure suitable matches, timely joining, smooth onboarding, and service continuity.
• Escalations & replacements: Personally handle sensitive cases, resolve issues fairly for customers and helpers, and address root causes to reduce recurring complaints.
• Team leadership: Set targets, review performance, coach team members, and build a culture of ownership and responsiveness.
• On-ground execution: Visit customers, meet helpers, support placements, and resolve issues in person when required.
• Processes & reporting: Strengthen SOPs, maintain CRM discipline, track pending cases, and work with the founders to improve business performance.

What we're looking for

Skills and experience required

• Proven experience managing sales, service operations, and teams.
• Fluency in English, Kannada, and Hindi is mandatory — you will lead conversations with customers, helpers, and the team in all three.
• An entrepreneurial mindset, strong commercial judgment, and the ability to take decisions and follow through.
• Confidence in negotiation, conflict resolution, and demanding customer situations.
• Empathy and firmness when working with customers, helpers, and colleagues.
• Willingness to work from our Bangalore office, travel locally, and remain reachable for urgent escalations, including occasional support beyond regular office hours.

Nice to have

Bonus points if you have these

• Experience in staffing, home services, caregiving, hospitality, or another people-intensive service business.

How we’ll measure success

• Revenue growth
• Conversions and collections
• Margins
• Placement turnaround
• Escalation resolution and replacement rates
• Team productivity

Compensation

• This is a performance-linked opportunity. Compensation will be tied to agreed business and service outcomes.
• We’re looking for someone who takes ownership of the business and delivers measurable results.