Head Operations-D2C

Skillenable Edutech; Kolkata District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Treasure of Veda, a new D2C jewelry and gemstone brand, seeks an experienced Operations Head to own end-to-end operations from sourcing to delivery. You will coordinate manufacturing, inventory, fulfillment, and customer experience while building a capable team and processes for rapid growth.

The role demands hands-on leadership, vendor management, and cross-functional collaboration with Product, Marketing, Finance, and Sales to align launches and campaigns with supply and quality controls.

Qualifications

• Minimum 5+ years in jewelry or gemstone operations, manufacturing, sourcing or D2C.

Responsibilities

• Define operational processes and SOPs for a new D2C jewelry/gemstone brand.

Skills

Leadership

Cross-functional collaboration

Excel/Google Sheets

Vendor negotiation

Multi-function operations

Team building

Education

Graduate

Gemology/GIA certification

Tools

ERP/CRM systems

Job description

Operations Head D2C (Jewelry & Gemstone)

Company: Treasure of Veda

Employment Type: Full-Time

Experience: 5 - 10 Years

Industry: Gems & Jewellery / D2C / E-Commerce

Role Category: Operations / Supply Chain / Business Process

Education: Graduate (any stream); Gemology/GIA certification is a plus

Job Description

Treasure of Veda is building a D2C jewelry and gemstone brand from the ground up and is looking for an experienced Operations Head to own end-to-end operations sourcing, manufacturing coordination, inventory, D2C fulfillment, customer experience, and team building. This is a hands‑on, founder‑mindset role suited to someone who has scaled a jewelry, gemstone, or similar D2C/commerce brand before and can bring that playbook to a new venture.

Key Responsibilities

• Define operational processes, SOPs, and systems for a new D2C jewelry/gemstone brand, building the operational foundation from scratch.
• Identify, onboard, and negotiate with gemstone/jewelry manufacturers, karigars, and suppliers; manage quality control and certification (including lab certifications for gemstones).
• Set up inventory systems (ERP/CRM) and manage stock across raw material and finished goods; coordinate production timelines against sales demand.
• Own D2C sales operations, order fulfillment, packaging, logistics, and returns across website and marketplace channels.
• Manage customer support operations and streamline the customer journey, issue resolution, and retention processes.
• Handle vendor management, procurement, negotiations, and purchasing to ensure cost efficiency and timely fulfillment.
• Build MIS reports and performance dashboards to track COGS, margins, inventory turnover, and fulfillment SLAs.
• Drive collections and cash realization through process improvements and TAT management.
• Develop SOPs and quality audit frameworks to improve operational efficiency across functions.
• Hire, mentor, and lead on‑ground operations, support, and fulfillment teams as the brand scales.
• Collaborate with Product, Marketing, Design, Finance, and Sales teams to align inventory and production with brand launches and campaigns.
• Handle high‑ticket client relationships and resolve operational escalations.

Candidate Requirements

• Min 5+ years of experience in jewelry or gemstone operations manufacturing, sourcing, procurement, or D2C — with at least one experience of building or scaling a brand/business unit from an early stage.
• Experience managing multi-function operations such as sales operations, customer support, procurement, and fulfillment, ideally within a jewelry, gemstone, or gemstone‑adjacent commerce platform.
• Demonstrated success improving cash realization and TAT through collections management and process discipline.
• Deep knowledge of gemstone/jewelry supply chains — karigars, certification processes, pricing, and quality benchmarks.
• Strong Excel/Google Sheets skills; experience setting up ERP/CRM systems from scratch is a strong plus.
• Strong vendor negotiation and relationship management skills.
• Comfortable with startup ambiguity; able to build processes rather than just follow them.
• Strong leadership and cross‑functional collaboration skills, with experience building and managing teams.