Head of Sales

Oriserve; Dadri; Presencial; INR 7.000.000 - 10.000.000; Jornada completa

Descripción de la vacante

Oriserve in Noida is seeking a seasoned Head of India Sales to own the pipeline, close major enterprise deals with banks, insurers and telcos, and lead a growing team. You will be on client calls weekly, define the GTM cadence, and drive performance across enterprise and high-velocity motions.

You will hire, ramp, mentor account executives, coordinate with pre-sales, delivery, marketing and partners, and ensure forecast accuracy. This is a founder-led environment demanding hands-on leadership.

Formación

• 10+ years in B2B sales in India with at least four years leading a quota-carrying team.
• Proven track record closing large annual contracts with banks, NBFCs, insurers or telcos.
• Experience selling contact-centre technology, SaaS, CCaaS, BPO services or conversational AI.
• Ability to coach reps to improve multithreading, qualification and closing.
• Comfortable in a founder-led environment without a big logo behind you.

Responsabilidades

• Own the India number: set forecast, defend the plan and hit it.
• Design and execute how we sell across enterprise and high-velocity motions.
• Lead hiring, ramp plans and retention for account executives.
• Coordinate with pre-sales, delivery, marketing and partners on campaigns.
• Maintain pricing discipline and drive coaching reviews and deal reviews.

Conocimientos

B2B sales leadership

Enterprise deals

CCaaS/SaaS

Coaching/mentoring

Hindi & English fluency

Descripción del empleo

Oriserve · Reports to CRO and Co-Founder

Full-time · Noida (on-site with the team)

About Oriserve

Oriserve runs revenue-critical phone conversations for large Indian businesses: renewals, lead qualification, collections and inbound support. Our AI handles 60 to 80 percent of calls end to end in ten plus Indian languages and Hinglish; trained human agents on the same queue take the rest, with the AI briefing them on every handover. The client gets one number that moves: renewal rate, qualified leads, recovery.

We are eight years old, bootstrapped, profitable, and about 100 people. Forty plus enterprises across BFSI, telecom and consumer run live programmes with us, and most of them add use cases every year. We are now taking a new offering to market, Human plus AI Agentic BPO, and that is the growth this role is hired to drive.

Why this role exists

Sales at Oriserve has been founder-led. The CRO built the client base, runs the biggest deals, and manages a team of enterprise account executives, two SDRs and pre-sales. The pipeline and the product are now ahead of what one founder can manage well. We need a sales leader who closes large deals personally and turns a group of capable individual contributors into a team that wins consistently without him in the room.

This is not a strategy seat. You will carry the India number, you will be on client calls every week, and you will own how the team sells.

What you will own

The India number. Team quota and your own named accounts. You forecast it, you defend it, you hit it.

How we sell. Our rules are simple and non-negotiable: book the next step on the call, leave every meeting with one more name, create urgency around a real date and a real cost of waiting, trade concessions rather than give them, ask for the business out loud. Your job is to make these habits, not posters.

Coaching. Deal reviews, ride-alongs, call reviews, objection work. Every rep should be measurably better at multithreading, qualification and closing within two quarters of you joining. You will be judged on their numbers as much as yours.

Two motions. Enterprise (banks, NBFCs, insurers, telcos: long cycles, POCs, InfoSec and procurement) and a new higher-velocity motion aimed at companies running 50 to 200 agents, where cycles are shorter and the Human plus AI offer lands fastest. You design the cadence, qualification and hand-offs for both.

Hiring and ramping. Hire the next account executives, build the ramp plan, and keep the people who are good.

Working across the company. Pre-sales on demos and POC scoping; delivery on hand-offs and expansion inside live accounts; marketing on account-based campaigns; the partner channel (AWS co-sell, system integrators, BPO partners) alongside the alliance lead.

Pricing discipline. Price within the matrix; discounts and non-standard terms go through the CRO.

What good looks like

First 90 days. You have sat in on every rep's live deals, run Sales Weekly yourself for a month, closed or materially advanced at least one enterprise deal personally, and handed the founders a forecast they trust.

Six months. Every rep has a written coaching plan with evidence of movement. Forecast accuracy is tracked and improving. The 50 to 200-agent motion has a working playbook with its first closed deals. The CRO has stepped out of day-to-day deal management.

Twelve months. The team hits its number. Two reps you hired are carrying quota. Win rate and cycle length are both better than when you arrived, and you can show why.

Who we are looking for

• 10+ years in B2B sales in India, at least four of them leading a quota-carrying team. You have run a team to its number and can show the before and after.
• You have personally closed large annual contracts with banks, NBFCs, insurers or telcos, and you know their procurement, InfoSec and POC-to-production paths from the inside.
• You have sold contact-centre technology, SaaS, CCaaS, BPO services or conversational AI. You understand what a contact-centre head and a CXO each care about, and that they are not the same thing.
• You are a coach. Reps who worked for you got better and some of them now lead teams. We will ask them.
• You build the process without bureaucracy: enough structure that nothing falls between two people, not so much that selling slows down.
• You are comfortable in a founder-led company with no big logo behind you. You sell on proof and references, not brand.
• Fluent in Hindi and English. Our buyers run phone floors across India.

Who this is not for

Someone who wants a large team and a big-brand badge on day one. Someone who manages from dashboards and has not been on a client call in a year. Someone who needs a playbook handed over rather than written. Someone who sells features and lets the client work out the business case.

How we work

Fast. Same-day replies to clients, "this week" rather than "next week". Short, specific communication with one ask and a date. Direct feedback both ways. The founders are reachable and involved, and will stay close to the biggest deals for your first two quarters before stepping back.